Helpdesk trabalhos

Vaga – Consultor de Suporte e Sistemas HelpDesk ATIVIDADES: - Apoio no suporte ao sistema da empresa para atendimento a clientes diversos - Suporte à rede, impressoras e computadores - Apoio técnico em reuniões para projeções PERFIL TÉCNICO: - Ensino Superior completo em Engenharias ou área tecnológica. - Conhecimento em Windows 10; - Conhecimento em redes e conectividade DIFERENCIAL: - Certificações voltadas para a área de prestação de serviços de Suporte - Idioma Espanhol - Experiência com clientes VIP LOCAL DE TRABALHO São Paulo - JK Iguatemi JORNADA: 8 horas por dia 5 dias por semana

Você ama trabalho remoto, cultura colaborativa ágil e construir soluções que melhorem a qualidade do relacionamento entre as empresas e os clientes e ajudem as empresas a crescer automatizando processos, melhorando a gestão e colaboração, otimizando o tempo e produtividade? Então essa vaga é para você que quer crescer conosco e até 2030 sermos parceiros de mais de 20.000 clientes em diversos Países. Somos customer centric, focados em qualidade, e queremos alguém que nos ajude a criar e desenvolver nosso relacionamento com o cliente, somos uma equipe de alta performance com o intuito de elevar a experiência do cliente. No dia a dia, seus desafios serão: Atendimento ao cliente B2B Suport...

Tenho um projeto: Criar um sistema atendimento Multi-Agente com vários atendentes ao mesmo tempo Preciso de um sistema que consiga logar com as redes sociais WhatsApp Mesenger do Facebook Telegran Skaype E um Chatbot para respostas pre programadas E um chat pra colocar no site e abertura de tiktis pelos clientes Admin para eu gerenciar tudo Site pra revenda do sistema SubAdmin para a empresa que contratar area de atendimento

Necessito de profissional de ti para realizar o setup de nova ferramenta de helpdesk saas de acordo com os processos internos da empresa, integracoes, etc, bem como realizar migracao dos tickets, dados, etc da ferramenta antiga.

manutenção de maquinas, migração de sistemas, instalações, configurações de sistemas, suporte ao cliente, helpdesk.

Criar um site para venda de hospedagem onde oferecemos o site grátis para quem se hospeda com nós . Tem que ter integração com gateway de pagamento (mercado pago) Tem que ter integração com plataforma de helpdesk para abertura de chamados e conversas registradas com os clientes Tudo one page Conter: Perguntas e respostas Depoimentos em vídeo Layout dos produtos Ter uma boa copy (para a venda do nosso serviço) Descrição dos produtos e serviços

Desenvolver um portal de helpdesk, em cakephp ou laravel

Pretendemos profissional na área comercial em regime de freelancer para oferta de serviços de suporte e assistência técnica informática, helpdesk, outsourcing e reparações. A ideia é a de utilizar a experiência, os contatos e o tempo livre de profissionais que possam aportar negócio, como contratos ou projetos específicos e em contrapartida receber um fee em condições a acordar. Serviços essencialmente nos distritos de Lisboa e Setúbal, mas, dependendo do negócio/contrato poderão ser outras localizações

...a Percentus desenvolverá uma plataforma de atendimento, composta por vários elementos. Parte destes elementos serão desenvolvidos pela Percentus e parte destes elementos serão desenvolvidos por profissionais terceirizados. A plataforma será dividida da seguinte forma: - Backoffice com helpdesk, onde todo o cadastro e gerenciamento dos atendimentos será feito. Note que trabalharemos com duas bases da dados: uma base de dados, onde haverá a informação de qual será a base de dados que o backoffice, helpdesk ou até o mesmo o aplicativo se conectará e a referida base dados. Cada base de dados suportará múltiplos clientes. Este recurso existirá para caso exista a necessidad...

Suporte Comercial e Administrativo / Assistente Comercial / Atendimento ao Cliente Gerenciamento de reuniões e contatos. A...todos os contatos recebidos por email ou site (landing page/ formulários) - CRM Suporte para pedidos e faturação na loja online e controle e carregamento de produtos, packs, campanhas, análise de clientes, etc. Suporte e acompanhamento de todos os contatos provenientes de campanhas publicitárias (Google AdWords ou Facebook) Controle do site Helpdesk, gestão de todos os tickets e follow-up (com suporte técnico da equipe) Suporte direto (telefone, email, helpdesk) para clientes ou potenciais clientes em Portugal Gestão de quaisquer processos relacionados a "Formulário de pedido&quo...

Gostaria de uma area de cliente, onde ele o cliente teria acesso aos seus dados, serviços contratados, vencimento de mensalidade, contratar novos serviços e solicitar suporte. O administrador teria a opção de adiconar cliente, enviar mensagem, conversar com o cliente helpdesk, adicionar cobrança.

... O gateway de Pagamento se comunicam com gerenciamento de assinatura seja para sinalizar o Pagamento ou Inadimplência, esse fluxo pode ser alterado conforme a Sugestão da Empresa. Gerenciamento de Assinatura + Boleto Bancário: - Gestão Assinatura; - Cobrança de Inadimplência; - Emissão de Nota Fiscal; - Ativa e ou Suspende o Serviço; - Cadastro no CRM; HelpDesk cadastar os Clientes após a Confirmação do Pagamento, para que apenas Clientes pagantes tenham acesso ao Suporte. Portal de Atendimento: Flexibilidade e Customização: O PlugIns deve permitir ativar ou desativar formas de pagamento e também diferencia de qual portal esta originando o Pagamento. O Plugins deve...

... O gateway de Pagamento se comunicam com gerenciamento de assinatura seja para sinalizar o Pagamento ou Inadimplência, esse fluxo pode ser alterado conforme a Sugestão da Empresa. Gerenciamento de Assinatura + Boleto Bancário: - Gestão Assinatura; - Cobrança de Inadimplência; - Emissão de Nota Fiscal; - Ativa e ou Suspende o Serviço; - Cadastro no CRM; HelpDesk cadastar os Clientes após a Confirmação do Pagamento, para que apenas Clientes pagantes tenham acesso ao Suporte. Portal de Atendimento: Flexibilidade e Customização: O PlugIns deve permitir ativar ou desativar formas de pagamento e também diferencia de qual portal esta originando o Pagamento. O Plugins deve...

...Os gateway de Pagamento se comunicação com gerenciamento de assinatura seja para sinalizar o Pagamento ou Inadimplência, esse fluxo pode ser alterado conforme a Sugestão da Empresa. Gerenciamento de Assinatura + Boleto Bancário: - Gestão Assinatura; - Cobrança de Inadimplencia; - Emissão de Nota Fiscal; - Ativa e ou Suspende o Serviço; - Cadastro no CRM; HelpDesk cadastar os Clientes após a Confirmação do Pagamento, para que apenas Clientes pagantes tenham acesso ao Suporte. Portal de Atendimento: Flexibilidade e Customização: O PlugIns deve permitir ativar ou desativar formas de pagamento e também diferencia de qual portal esta originando o Pagamento. O Pl...

...Os gateway de Pagamento se comunicação com gerenciamento de assinatura seja para sinalizar o Pagamento ou Inadimplência, esse fluxo pode ser alterado conforme a Sugestão da Empresa. Gerenciamento de Assinatura + Boleto Bancário: - Gestão Assinatura; - Cobrança de Inadimplencia; - Emissão de Nota Fiscal; - Ativa e ou Suspende o Serviço; - Cadastro no CRM; HelpDesk cadastar os Clientes após a Confirmação do Pagamento, para que apenas Clientes pagantes tenham acesso ao Suporte. Portal de Atendimento: Flexibilidade e Customização: O PlugIns deve permitir ativar ou desativar formas de pagamento e também diferencia de qual portal esta originando o Pagamento. O Pl...

...Os gateway de Pagamento se comunicão com gerenciamento de assinatura seja para sinalizar o Pagamento ou Inadimplencia, esse fluxo pode ser alterado conforme a Sugestão da Empresa. Gerenciamento de Assinatura + Boleto Bancário: - Gestão Assinatura; - Cobrança de Inadimplencia; - Emissão de Nota Fiscal; - Ativa e ou Suspende o Serviço; - Cadastro no CRM; HelpDesk cadastar os Clientes após a Confirmação do Pagamento, para que apenas Clientes pagantes tenham acesso ao Suporte. Portal de Atendimento: Flexibilidade e Customização: O PlugIns deve permitir ativar ou desativar formas de pagamento e também diferencia de qual portal esta originando o Pagamento. O Plugins deve es...

Já possuo um software de gestão com integração de api. Gostaria de desenvolver um aplicativo que disponibiliza segunda via de boletos e identificação financeira, atualização de cadastro, solicitações (helpdesk), reservas online e que o cliente possa iniciar um chat com a minha empresa.

Asistencia tickets y teléfono, assitencia a páginas webs y servidores.<br /><br />Don de gentes.<br />Asistencia telefónica<br />Conocimientos de Linux/Wordpress/Prestashop<br />Adminsitración de sistemas<br />Seriedad y responsabilidad<br />Trabajo en equipo<br /> 

Tivemos um problema com nossa VM anterior e precisamos habilitar uma nova VM na nuvem da Google com uma instalação limpa do Centos7, em seguida o WHM (CPANEL), e a instalação do GLPI (sistema helpdesk opensource). Realizamos o restore do banco de dados e arquivos principais. Tudo funciona normalmente, porém, a função de envio de notificações por e-mail no GLPI não está funcionando. Testamos com uma instalação limpa, porém, o problema persiste. Logo imaginamos ser um erro de configuração ou permissões no WHM/CPANEL, ou mesmo no próprio SO. Basicamente precisamos da resolução deste item para que o sistema volta a enviar notificaç&oti...

Superior em Curso – Logística – Centro Universit...Função: Assistente Administrativa Período: 12/07/2012 – 25/03/2014 Atividade: Auxiliar administrativa PROEX – Pró-Reitoria de Extensão (UNEB- GEEX) Função: Estagiária Período: 20/10/2011 – 22/12/2011 Atividade: Auxiliar administrativa Politec - Tecnologia de informação S/A Função: Operadora de Helpdesk (Telemarketing Receptivo) Período: 2007 – 2010 Atividade: Suporte aos aplicativos da Caixa Econômica Federal OTHB - Ordem dos Terapeutas Holísticos do Brasil...

Procuro por freelancers para escrever 3 artigos que tenham entre 1500 a 2500 palavras, focados em gestão de atendimento ao cliente. Abaixo uma lista com os 3 artigos que pretendemos desenvolver e suas respectivas referências: Os 7 erros mais cometidos na implantação de um sistema de Helpdesk Conheça 10 estratégias de peso para fidelizar clientes http://blog

Programador interno para tareas de desarrollo en las herramientas internas y panel de  <br />Programación de allvpscp y obsidiancp<br />Tareas de documentación<br />Installacion y testing<br />resolución de bugs e incidencias en nivel3 (sin contacto a cliente, no es helpdesk)

1. Implementação de Plataforma E-Commerce Magento com Front Office e BackOffice e Instalação de template fornecido por mim. 2. Deverá incluir os seguintes módulos adicionais: Chat online, Helpdesk e Ebay, Módulos de transporte, sistema de checkout

A Avença de Manutenção Informática é um serviço de assistência técnica a sistemas informáticos que tem as seguintes características: - Preço por posto de trabalho - Perído de cobertura entre as 9h e as 19h dos dias úteis - Inclui 4 chamadas por mês - Pedido de assistência através de helpdesk online - Suporte remoto A renovação do serviço é automaticamente efectuada por período igual de um ano. Aviso de rescisão antecipado de 30 dias. Não inclui deslocações, portes, peças, consumíveis, reinstalação de sistemas operativos, actualizações de software nem substitui&cc...

Key Deliverables • Timely invoice generation and distribution using QuickBooks, Xero, or similar cloud accounting tools • Accounts receivable monitoring with proactive follow-ups on overdue payments • Accurate payment reconciliation and b...structured invoicing schedule to prevent delays Track receivables and create a follow-up system for overdue accounts Maintain organized call notes and customer interaction records Deliver weekly performance updates on invoices sent, payments received, and outstanding balances Requirements for Efficient Execution • Access to accounting platform (QuickBooks/Xero/FreshBooks or similar) • Access to CRM or helpdesk system (Freshdesk, Zendesk, etc.) • Clear call handling guidelines and escalation procedures • Shared ...

We’re Hiring: Shopify Product Support Specialist (Remote | $6–$9/hr) Do you already have hands-on experience with Shopify themes and apps? Love helping customers and solving...someone who can: ✔ Guide users through setup and features ✔ Troubleshoot and document bugs ✔ Translate customer concerns for developers ✔ Deliver top-tier support via email & chat This is NOT a store optimization role — it’s a product support role for our own Shopify tools. What we’re looking for: ✅ Real Shopify experience (themes, apps, integrations) ✅ Strong written English ✅ Experience with helpdesk/ticketing tools ✅ Detail-oriented & organized You don’t need to code — but you must understand how Shopify works and where issues usually happen. Remote | P...

I need an integration that can monitor every module in our SAP landscape—Finance, Sales & Distribution, and Materials Management included—and, the instant an exception is thrown, push the details to Faveo Helpdesk via its “create ticket” REST API. For each individual exception the solution must automatically open a separate Faveo ticket and include the following information pulled from SAP: • the system-generated error code and full description • the username or ID of the person who triggered the error • the exact timestamp of the occurrence The connector has to run continuously, handle bursts where many errors arrive at once, and return useful responses so we can track whether a ticket was created successfully or not. A lightwe...

...experienced IT services company / Managed Service Provider (MSP) to support our technology needs. The ideal partner will provide proactive, responsive, and secure IT support tailored to a small business environment. Scope of Services May Include: • Managed IT support (remote & on‑site as needed) • Network and system maintenance • Cybersecurity and data protection • Cloud services and backups • Helpdesk support for staff • IT strategy and scalability planning What We’re Looking For: ✔ Proven experience supporting small businesses ✔ Clear communication and transparent pricing ✔ Strong security and compliance practices ✔ Reliable response times ✔ Ability to grow with our business Interested firms should contact us with company details, servic...

...problèmes soumis par les clients et y répondre précisément. • Traduire ou reformuler, au besoin, les informations techniques ou commerciales entre le français et les trois variantes de chinois mentionnées. • Consigner chaque interaction dans notre outil helpdesk et suivre les tickets jusqu’à leur clôture. • Remonter les points récurrents ou critiques à l’équipe interne. Profil souhaité : • Maîtrise écrite et orale du français, du cantonais traditionnel de Hong Kong, du mandarin et du hakka. • Expérience préalable en support client ou helpdesk. • Aisance avec les outils de ticketing (Zendesk, Freshdesk ou &...

...server settings Configure general and security settings Configure users (up to 10) Configure user roles (up to 10) Add monitor credentials (up to 10) Discover Monitors (up to 50 - Applications, DB, Web Services, Servers etc.) Configure APM Insight - .Net monitors/instances (up to 5 monitors) Configure Monitor groups/Business groups (up to 5) Configure actions (up to 5 - Email, SMS (if applicable), Helpdesk (if applicable)) Configure Threshold profiles (up to 9) Configure windows services monitors and group (up to 11) (services from MES, LIMS and PI Historian) Configure SQL query monitors to display the database transactions (up to 10) up to 50 SQL queries (Monitor email exchange queues, Data Exchange Database) Configure schedule task monitors running in the server (up to 3) Add f...

...selling globally • Target audience: hobbyist makers, prosumers, small and medium-sized businesses • Part of a broader portfolio of technology and e-commerce ventures --- WHAT WE NEED Customer Service & Support • Handling customer inquiries — pre-sale questions, order issues, returns, complaints • Building and optimizing support processes and workflows • Setting up and managing support tooling (helpdesk, live chat, ticketing) • Creating FAQ, knowledge base, and self-service resources • Ensuring fast response times and high customer satisfaction Customer Success • Proactive customer engagement — making sure customers get value from their purchase • Post-purchase follow-up and relationship building • Collecting and...

...backups and disaster recovery solutions, and proactive monitoring to prevent downtime. Support would also cover software installation and updates (including clinical and practice management systems - Best Practice), email systems, cloud services, data storage, compliance with healthcare data protection regulations, user access controls, hardware procurement and lifecycle management, troubleshooting, helpdesk support for staff, and ensuring overall system performance, security, and reliability. As a medical centre, maintaining patient data confidentiality, system uptime, and secure communications is critical, so we are looking for a proactive partner who can ensure our IT environment is secure, compliant, and operating efficiently at all times. NOTE: Looking for a monthly contract...

...backups and disaster recovery solutions, and proactive monitoring to prevent downtime. Support would also cover software installation and updates (including clinical and practice management systems - Best Practice), email systems, cloud services, data storage, compliance with healthcare data protection regulations, user access controls, hardware procurement and lifecycle management, troubleshooting, helpdesk support for staff, and ensuring overall system performance, security, and reliability. As a medical centre, maintaining patient data confidentiality, system uptime, and secure communications is critical, so we are looking for a proactive partner who can ensure our IT environment is secure, compliant, and operating efficiently at all times. NOTE: Looking for a monthly contract...

...in either Italian or Czech. Key Responsibilities: Provide voice-based technical support to customers in Italian or Czech Troubleshoot operating system and browser issues Guide users through solutions for common computer problems Maintain a high level of professionalism and customer satisfaction Requirements: Fluency in either Italian or Czech (mandatory) Prior experience in technical support or helpdesk roles Good knowledge of operating systems (Windows, macOS, Linux) and web browsers Strong verbal communication skills Comfortable working full-time and remotely Computer proficiency is a must Compensation: Fixed monthly payout Note: Applicants who do not speak Italian or Czech will not be considered....

L2 support handles escalated issues that L1 (General Helpdesk) cannot solve. It requires a deeper understanding of the specific software, hardware, or network infrastructure. L2 technicians don't just follow a script; they use logic, diagnostic tools, and experience to find the root cause of an issue. 1. Key Responsibilities Escalation Management: Taking over complex tickets that L1 could not resolve within a specific timeframe. Advanced Troubleshooting: Handling "break-fix" issues involving OS configuration, hardware failures (like your MBD issues), and complex software bugs. On-Site & Remote Support: Often involves remote desktop sessions or physically visiting a workstation to swap out components. Root Cause Analysis (RCA): Instead of just "restarting&...

...all times. Requirements: * Proven experience in IT technical support, customer technical support, or helpdesk roles. * Strong troubleshooting skills across different browsers, devices, and basic network setups. * Excellent written English with the ability to communicate clearly **without using external tools or translators. * Ability to explain technical issues in simple, user-friendly language. * Patient, customer-focused mindset with strong attention to detail. * Reliable, self-motivated, and comfortable working independently as a freelancer. Nice to Have: * Experience supporting **streaming platforms, SaaS products, or subscription-based services. * Familiarity with ticketing/helpdesk tools such as Zendesk, Freshdesk, LiveAgent, or similar. * Experience with account...

...polished customer-facing app where products such as credit cards, personal loans, insurance, and savings plans are displayed with rich detail, filters, and instant lead capture forms. • A secure onboarding funnel with KYC and basic document upload. • Real-time tracking of applications, commissions, and payout status for users who refer friends. • Push notifications, in-app updates, and a simple helpdesk chat or ticketing module. • Web-based admin panel to manage products, partners, content banners, and analytics. Readymade solutions are absolutely fine—if you already have a live or near-complete build, send me a demo APK/IPA or TestFlight link along with a feature list and tech stack. I’m happy to brand, tweak UI/UX and add any missing integration...

...polished customer-facing app where products such as credit cards, personal loans, insurance, and savings plans are displayed with rich detail, filters, and instant lead capture forms. • A secure onboarding funnel with KYC and basic document upload. • Real-time tracking of applications, commissions, and payout status for users who refer friends. • Push notifications, in-app updates, and a simple helpdesk chat or ticketing module. • Web-based admin panel to manage products, partners, content banners, and analytics. Readymade solutions are absolutely fine—if you already have a live or near-complete build, send me a demo APK/IPA or TestFlight link along with a feature list and tech stack. I’m happy to brand, tweak UI/UX and add any missing int...

...coordination with admin. Website (Desktop/Tablet) Left Sidebar Navigation for Patient page , Field staff page , Admin Page , Include Only relevant points according to stake holders below is an example for Patient / Care Taker page (collapsible): 1. Dashboard 2. Patient Records 3. Treatment Journey 4. Tourism & Activities 5. Billing & Payments 6. Field Staff 7. Reports & Analytics 8. Support & Helpdesk 9. Emergency Contact 10. Wallet balance including adding funds 11. What Next Page -Mobile App (Android & iOS) Similar to Website Bottom Navigation (5 Tabs): Some example points 1. Home → Snapshot of treatment, wallet, next step 2. Journey → Timeline of treatment & tourism 3. Field Staff → Assigned caretaker info & live location 4. P...

...can review each item independently. 1) Geofence on iOS The Android build already fires an in-app event when a user enters or exits a predefined radius. I just need that exact behaviour mirrored in iOS using Core Location so notifications, analytics hooks, and background handling feel identical. No surprises—same trigger distance, same silent/background behaviour, same callback payload. 2) Helpdesk link after login On both the website and the iOS app, add a small “Need Help?” link that appears right after a successful login. Clicking it should do two things simultaneously: • open the user’s email client pre-addressed to our admin mailbox, and • hit our Freshdesk API to create a support ticket with the user’s ID and device details i...

I’m looking to roll out several Odoo modules in one coordinated, production-ready build for our mixed business of assembly, retail, and aftermarket service. The scope covers Planning, Purchasing, CRM, Fleet Services, Inventory, Field Service, and Helpdesk. Beyond the standard setup I also need tailored dashboards and KPIs, automated workflows that mirror our current SOPs, plus a few third-party integrations (payment gateway and a shipping aggregator are top of mind, but I’m open to your suggestions). To keep us aligned, here’s what I expect you to deliver: • End-to-end configuration of each listed module, complete with user roles, security rules, and data migration from our current spreadsheets. • Custom reports built with Odoo Studio (or code, if clea...

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...after-hours. - Dedicated to us during working hours - we do not tolerate people who work for multiple companies in overlapping shifts! Core Responsibilities: - Provision and configure MikroTik routers/switches, TP-Link Omada & Deco devices, and Ubiquiti UniFi gear to production standards - we have a fairly big network (thousands of Mikrotik devices) - Serve as overflow and escalation point for helpdesk and supporting our field teams - Troubleshoot and resolve advanced network issues (layer 2 & 3) quickly and effectively - Assist in planning and implementing network changes and upgrades - Maintain accurate documentation for every deployment and change - Follow and improve our established provisioning and escalation processes Required Skills & Experience: - Deep, hand...

I need a Tidio AI helpdesk and live-chat solution fully integrated into my WordPress / WooCommerce store. The job is straightforward: install the Tidio plugin, connect it to my Tidio account, and configure the chatbot so it loads unobtrusively on every page—home, product listings, cart, checkout, the lot. You’ll also embed the native Tidio form on my existing Support page, making sure it displays correctly and submits tickets to the same Tidio inbox. I expect the widget and form to inherit my site’s fonts and colours automatically; if any quick CSS tweaks are needed to achieve a seamless look, please include them. Key deliverables: • Working chatbot visible site-wide • Tidio support form placed on /support (or equivalent) and tested • Cle...

After we have decided to do HelpDesk features and not only AI Chatbot we need to redesign our logo. We need it in three color and under the main name leftsite we need word HelpDesk and LiveChat. And i need with icon the same name LiveChat and HelpDesk to match our concept. I have upload the blue example i think of main name, Botea.

The app should convert speech to text, attempt to provide an initial AI-generated response or suggested fix (using internal knowledge sources and/or an LLM), and then give the user the option to log the issue with the IT helpdesk if the problem is not resolved. The aim is to reduce low-value tickets, improve ticket quality, and create a modern, voice-first IT support experience.

Seeking a customer service agent to manage cross-platform moderation, focusing on ad comments and handling helpdesk tickets. The ideal candidate will have strong communication skills and experience in customer service and moderation. The ideal candidate will have had experience with wellness brands before, especially in gut health, and should feel comfortable in responding to scientific questions (with the help of AI where relevant). Deliverables Manage ad comments moderation (Facebook and Instagram ads) Handle helpdesk tickets (Gorgias) Ensure high-quality customer service

...owner to maintain. Here’s what I have in mind. The assistant should: • Accept natural-language questions and return concise, accurate answers drawn from an FAQ knowledge base I’ll supply or we create together. • Learn continuously—if a visitor asks something new, I can add the answer from an admin panel and the model updates without redeploying. • Embed easily on a website, mobile view, or a helpdesk portal with a short snippet, and switch to a live chat or email fallback when it’s stumped. • Log every interaction so I can review popular queries, identify gaps, and export analytics. You’re free to choose the stack—OpenAI, LangChain, RAG with vector search, or another approach—so long as setup stays affordable...

PROJECT DESCRIPTION We are looking for an experienced senior backend / full-stack engineer (or small team) to build an internal enterprise communications platform for an education group. This is not a basic helpdesk. The platform will unify Email, AI-powered Chat, and Ticketing into a single operations console, with strong security, audit, and SLA controls. CORE FUNCTIONALITY 1. Email (Gmail Integration) and Microsoft Option Connect multiple Google Workspace inboxes (admin@, admissions@, info@, marketing@) Staff must not access Gmail directly All replies sent via Gmail API from our application Signature policies (visible / semi-visible / hidden) Full audit trail of who replied and when 2. AI Chat (Website + Portal Widget) Embedded chat widget (“Powered by Launchpa...

Our college is ready to launch an AI-powered helpdesk that understands natural student queries, replies instantly, and shares bite-sized study resources on demand. The core of the project is a conversational chatbot that leverages NLP and machine-learning techniques to: • recognise and answer the most common campus questions (courses, deadlines, campus life, tech support, etc.) with high accuracy • deliver curated study resources in plain-text form—think summaries, key formulas, and quick revision notes injected directly into the chat flow Students will be the primary users, so the tone must remain friendly while precise enough for academic environments. I expect a scalable back-end (Python with frameworks such as Rasa, Dialogflow CX, or a comparable NLP stack)...