Good day!
I am a skilled and efficient customer support team leader/project manager with over 8 years of experience providing exceptional customer support to many companies. I have handled billing, sales, retention, social media, and technical accounts. I've been dealing with claims, chargebacks, and disputes.
All of my interactions with customers are geared toward building genuine human connections and keeping them interested and satisfied.
I'm familiar with various CRM types such as Zendesk, Gorgias, Re: amaze, Freshdesk, Shopify, Netsuite, Slack, Walmart Seller Central, and Amazon Seller Central. I'm interested in learning about any new tools that will help me complete the task.
I am confident that I am a good fit for this position for several reasons, but most specifically because of my dedication to going above and beyond in a job.
Kind regards,
Shela Abellana