In the airline industry, I have experience in creating new bookings, lost-found bags, complaints, reschedules, or refunds, and a good experience of 5 years using GDS Systems, such as Amadeus, and a basic knowledge of Sabre.
As a call center agent, not only am I fluent in English, but I also have experience in airline procedures and protocols, key skills needed for handling lost baggage calls. With proficiency in Salesforce which can greatly assist in managing the different airline statuses and processes, I assure you smooth and efficient operation.
Communication is an essential part of customer service and one of my top strengths. My 5 years working with customers in high-volume companies such as Igtsolutions-KLM Dutch airline company, helped me sharpen this skill. It is also crucial to note that I am bilingual. Therefore, I can comfortably handle both English and Spanish-speaking customers giving your airline an added advantage in customer satisfaction.
Prioritizing quality service delivery, problem-solving has always been my forte. I do not merely focus on identifying problems but rather on finding long-lasting solutions. Additionally, my adaptivity will be of great value in any emerging situation ensuring that I'm calm under pressure.
Working in the airline industry was my best experience and I would like to repeat it.