Hi there,
I have 5 years of professional experience as a Customer Assistant Representative (Collection) in Banking, 3 years as Customer Solutions Officer (Sales) in Telecommunication industry and a year in admin works. I experienced dealing with different customers who are angry, frustrated, worried and afraid. Building an emotional connection with customers is not easy and it’s even harder when there are no verbal or physical cues to follow. I’ve demonstrated success in responding to customer’s queries in an accurate and timely manner. Not just that, I always make sure that I addressed all of the customer’s concern without lacking empathy. I’m confident that my communication skills matched with great customer service will make me an asset to your company.
As a Virtual Assistant, I’m confident in my ability to make anything I put to my mind a success. I work quickly and confident because I love what I do. I’m extremely motivated and a great manager of time. I am a fast learner and have a strong analytical skills. My organizational skills are essential for making deadlines and delegating responsibilities while fostering an environment of teamwork.
Thank you,
Bernadette Holgado