Live Chat Manager Wanted

I would love to be a part of your tea,m and I am confident I can contribute to the success of your company. ​1. Do you have experience managing live chat agents? How many agents have you managed? I have axperience managing a team of 10 to 15 agents. 2. Tell me your experience as a manager​ in your previous company. I was not a manager but was a Quality Analyst who quality checked the performance of every agent. 3. What is your plan of action when an agent makes a mistake? I provide a written feedback listing the good points and theh mistakes done for a certain chat and provide inputs on how to correct the flow of the conversation. 4. What industries and projects have you worked on? I have worked for America Online which was the biggest Internet Provider the US before. Below is an overview of my experience. I have 8 years experience as an Email and Chat Customer Support Agent for America Online and was later on promoted as a Quality Analyst for the same department. Responsibility included overseeing agents works and making sure they meet the company's quality standards. I have also contributed in the development of the company's Customer Support Knowledge Base (scripts, manual and standards) to streamline the customer support process. I am confident that my experience in this field will contribute to the success of your company. I am willing to be trained to get myself familiar with your processes and products. I have years of experience overseeing and quality

Hello, My name is Ivona and I'm a Bachelor of Business Administration. I worked as a research analyst for a New York equity research firm. I was scheduling and conducting due diligence calls with C-level executives of target public companies. I marketed business intelligence services to investor relations firms and companies looking for potential investors. I'm a fluent english speaker and a proficient Microsoft Office user. I am available 40 hours a week in any time zone. If you choose me for this job you can count that the job will be done at the most professional level. I'm very responsible, neat and punctual. I am looking forward to collaborating with you. Best Regards

Hello, My self Tushar.I have read description carefully. We can start the work immediately. If you have any queries related to deadline of work or any other queries please let us know. Looking for healthy and long term business relationship with you. Please provide us further details. Thank you.

Dear Sir/Madam, Good day to you! I am quite keen on this project that you have raised so I’m hoping (fingers tightly crossed) that I’ll be given the opportunity to help/assist/work on this with your kindself. A quick summary about myself: My name is Rina. I have been a Virtual Assistant/Freelancer of sorts for 4 years. I own a Diploma in Private Secretarialship which majors in Secretarial, Administration & Business studies. I am an individual but I can assure you that I am able to execute this job with utmost dedication. Working as a PA (offline)/VA (online) requires me to be meticulous with work given/assigned/awarded to me and I always provide the result/s expected/needed by the employer. Thank you for taking the time to read my proposal. I do hope you will consider my application and I would be most happy to discuss any further details pertaining to the project/compensation/etc. Best regards, Rina 1. Yes, I do have experience managing live chat agents. I have managed a total of 20 employees at one go. 2. It was good though the only reason I am without a job is the fact that the company closed down. 3. I will review the mistake made by the agent to judge the severity of it. They will be given the normal 3 notice and lastly, a dismissal letter. However, I tend to monitor closely after first mistake is made. 4. Cable, Realty, Medical, Sales, Etc.

Hello, hope you are doing well, I am here with good past experience of working on similar kind of tasks. I have good expertise of handling this type of projects. I have good communication skill so I will not find any challenges to get this done. I was managing 10 agents before and got good command of managing agents. I am hard working and efficient worker. I believe I will be a best fit for this task as I have handled Phone support as well as chat support. Let's discuss to proceed further. Waiting for your prompt response. Thanks & Regards, Hiren.

I've been a chat agent myself and a manager for over 8 years. I've worked with reputable companies for chat projects like AT&T, McAfee, Microsoft and worked with e-commerce websites, CRMs etc for these companies with absolute confidence and performance. As a manager I've handled over 10 agents at a single shift in past and have worked with multiple chat agents like LogMeIN Chat Client for Remote Assistance and LiveChat for chat support. Answers to your questions: 1. Over 10 agents monitoring through their chats and random monitoring. 2. As a manager I've served for 2 years in AT&T ConnecTech Chat (Tier 3 Technical Project), managed for a non-technical customer service project for Quantum Fulfilment (Natural News) 3. I've over 8 years of psychology experience and this gives me a great edge here. Handling mistakes through live coaching and quick coaching sessions. Talk to them about the reason for the mistake, coach them on possible resolutions and acknowledge their understanding. Before all this, ensure that I connect to them with an informal ice breaker for them to be ready to lower their defences and be able to accept coaching. 4. Customer Service, E-Commerce, Sales, Technical Support, Flight Tickets etc.

1. Yes, I do have experience managing Live Chat agents, I managed 10. 2. I had to ensure that all incoming chats were handled, ensure that agents were trained and knowledgeable with the products were supporting, have coaching sessions with each agent in areas of improvement. 3. Have coaching session(s) with the agent in areas he/she can improve and see how we can turn the mistake into a learning experience. 4. Sales, Marketing and Advertising, Information Technology and Customer Service & Support. Hello, My Name is Rudolph. I'm a trained and experienced Customer and Technical Support Representative that worked for Asus, Amazon and Microsoft in a supervisory role delivering excellent Customer Service and Support through E-mail and Live Chat Support. I've read your requirement(s) and I will be a good fit for you because I'm very goal and customer oriented. I'm familiar with the functionality as you mention in the description, I know what you would like to accomplish with this project, I have the skills, the tools and the resources to complete it. I will ensure that your customer's receive excellent customer satisfaction at its highest level. I will also ensure that your employees are properly trained and satisfied in their respective roles. I believe that if you treat a customer well and exceed their expectation(s) he/she will be a customer for life. If you would like to discuss further details, please feel free to contact me. Thank you for your consideration

I have worked as a manager customer service for handling live chat, email support and phone support since 2011 for a customer service company. I have managed a team of ten agents working on different campaigns. I have worked on the campaigns of customer service for an online flower shop, renovation companies, recruiting companies and transcription services. While handling live chat service, I was working with the responsibilities given below: checking attendance, login times and daily and hourly availability of the agents monitor the chat logs on daily basis and point out mistakes for the agents and guide them towards the best way of handling the situation. preparing product knowledge material and having the agents go through it to learn properly to avoid any mistakes conducting training sessions and refresher courses for the agents arranging weekly team gatherings to discuss and resolve the issues of the agents managing multiple clients and projects preparing daily, weekly and monthly reports The best plan of action in case an agent makes a mistake is to .point out the mistake of the agent and talk to him/her about it nicely without being rude .teach them to own the mistake and admit it readily without making any excuses .ask the agent to fix the mistake . tell them the possible loss that mistake could cause to the team, company and employee himself . teach the agent to learn from the mistake and not to repeat it Kindly get back to discuss it further. Kyle

Dear Project poster, I have 5 years of experience. I am looking for projects. 1. Do you have experience managing live chat agents? How many agents have you managed? Yes, I have 5 years of experience and handled a team of 13 agents in my job previously 2. Tell me your experience as a manager​ in your previous company I was handling the team of 13 people who is responsible for providing answers to the queries related to airtel landline services. 3. What is your plan of action when an agent makes a mistake? I will give the feedback and arrange a refresher for him so that he can aware about the mistakes and will never do in future 4. What industries and projects have you worked on? Dish TV, Metlife, Wipro, Xerox Aon Hewitt and I have experience letters of all of them Looking forward to hear from you. Let me give an opportunity to work. We can talk further when you message me.

​1. Do you have experience managing live chat agents? How many agents have you managed? I am managing engineers previously but not live chat agents. I have managed 14 engineers and 30 production material controllers. 2. Tell me your experience as a manager​ in your previous company It has been a rewarding experiencing and learned to manage different kind of personalities. 3. What is your plan of action when an agent makes a mistake? Our company has standard in dealing with mistakes. First offense is reprimand/talk to the agent why it happen. Then check the process for possible loopholes why the problem occur. We apply soft in the people and hard on the process. If the process is error proof then there is a less chance that people will get a mistake. 4. What industries and projects have you worked on? I have work on semi conductor company and a printing company. Thank you and Looking forward to talk to you. Best regards, Jennifer

1. I used to manage a 20-agent teams that specialize in providing excellent customer service through live chats. 2. My last job was an excellent learning opportunity and I developed my skills and experience in numerous different ways. While I already had strong technical and phone skills, I didn’t have any previous experience of Team Management. When my employer introduced a new team for me to manage they gave me the opportunity to undertake additional training so as to be able to work effectively with this. I was then able to put this training into practice on a day-to-day basis and I am now extremely adept at training, coaching and managing teams and agents. 3. When an agent made a mistake, create an action plan to address the underlying issues. Begin by discussing your findings with the agent's supervisor. Work with the supervisor to identify all available resources that can be used to support the agent's development. This may include enrolling the agent in additional training or up-training sessions, providing reference materials or job aids, offering additional system or communication skills training, or regularly assigning time for the agent to sit with an outstanding colleague to learn the proper way to handle interactions. 4. BPO (Billing, Technical, Phone, Live Chat, Sales and Marketing)

I had been in Customer Service and Admin/Management field for almost 8 years both office based and home based. I am main contributor when it comes to customer satisfaction, queries, and ticket email concern. I can do multi task and finish the task on or before the deadline.

Hello, I am working part time with a US based company. Where our manager manages us and we manage ourselves by changing and managing our shift. I know how to manage agents and how to put them in schedule. I also have learnt a lot from my manager to how to manage agents and keep them on the toes. I have perfect English grammar with strong technical skills. I have 3 years of experience in technical chat and email handling of US customers, which gave me excellent customer handling skills via text. I have provided support for a product Rabbit TV which is mentioned in my portfolio. I have also provided email support for an App builder software. I have overall more than 6 years of experience in customer handling and having strong problem solving skills. I own a high speed Laptop with Win 8 installed. I have technical background which gives me the ability to learn very quickly anything new. Regards Ehtiram

Dear Hiring Manager, I am very interested in your posted job involving these skills. I am expert in customer services, customer support, live chat, email marketing and email response handing, ticket support, reports writing, advertising and other all the admin tasks I can do. I will follow your all the instructions and we can do working for long term relationship. You can award me this job to get started working on this job. Best Regards, Imran

A proposal has not yet been provided

Hello There, I have more than 5 years of experience in customer support. I have worked for multiple companies and have supported customers through various modes of communication, especially chat. ​1. Do you have experience managing live chat agents? How many agents have you managed?- Yes, I have experience in managing chat agents. I have managed a team of 15 chat agents. 2. Tell me your experience as a manager​ in your previous company - I was working for a world renowned banking client in my previous company. Customers used to initiate chat for any issue they had. My job was to manage the chat flow and help the agents if they have any issues or concerns. I also handled any escalation chat for the floor. 3. What is your plan of action when an agent makes a mistake? - It always helps to reach out to the agent and make them understand the error. Also understand the pain area for the agent and mitigate them immediately. If the agent needs training again, the same is carried out. 4. What industries and projects have you worked on? I have worked for 2 banking profiles and 1 IT company, operational across the globe. Please feel free to reach out to me to discuss this further. Regards, Abhash

Accomplishments in several large Information Technology projects, with a track record of "getting the job done". System experience encompasses: operational and financial. Skills include Enterprise Architecture, Project Management, Test Management, critical assurance, Business Analysis, Data Modelling and Conversion, and training/support/documentation. Expertise in Business Process Re-Engineering tasks. Responsible for the analysis, delivery and deployment of enterprise solutions. Enough client facing experience to understand their requirements with a scope for future enhancements

Hello, Please my response to your questions below. 1. Do you have experience managing live chat agents? How many agents have you managed? No (handled phone support team of up to 23) 2. Tell me your experience as a manager​ in your previous company. Worked for Teleperformance Philippines as a Team Manager 3. What is your plan of action when an agent makes a mistake? Find out more about why the agent committed the mistake and coach based on your findings. Then continue by doing a follow up. 4. What industries and projects have you worked on? I have handled Dell, Cricket, T-Mobile. Regards, Victoria