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Math / Physics / Statistics and Accounting TutorJun 2015
-Review class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments. -Providing them with feedback using positive reinforcement techniques to encourage, motivate, or build confidence. -Develop teaching or training materials, such as handouts, study materials, or quizzes. -Communicate students' progress to parents, in person or by phone..
Technical / Customer SupportNov 2014 - Dec 2017 (3 years)
-Handling escalated cases and complicated technical issues: Call quality, VPN, Crashes, Website errors, SIP configuration, Payment issues. -Improving customer satisfaction and resolving complaints. -Tracking Fraud account, cards and Charge-back payments. -Following Up with new re-sellers. -Perform test cases on Apps & Website when detecting bugs. -Train new agents; Analyze data & statistics; refund & compensate customers..
Sales Associate /Cashier-Kids WearSep 2012 - Nov 2014 (2 years)
-Selling displayed items (including children accessories and perfumes) -Associate customers in choosing their kids clothes or in buying gifts -A continuous replenishment of sold items -Receive payment by cash, check, credit cards, vouchers, or automatic debits. -Issue receipts, refunds, credits, or change due to customers -Ensuring customer satisfaction and achieving monthly goal.
SupervisorDec 2009 - Jul 2012 (2 years)
Responsible for managing a staff of 5 people. Coordinates the shipping of goods, sets up displays, assists customers and staff during business hours. Monitors employee productivity and provide constructive feedback and coaching.