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Technical / Customer Support SpecialisJun 2018
Managing incoming calls and customer service inquiries
Math / Physics / Statistics and Accounting TutorJun 2015
-Review class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments. -Providing them with feedback using positive reinforcement techniques to encourage, motivate, or build confidence. -Develop teaching or training materials, such as handouts, study materials, or quizzes. -Communicate students' progress to parents, in person or by phone..
Technical / Customer Support AgentNov 2014 - Dec 2017 (3 years)
-Improving customer satisfaction and resolving complaints. -Perform test cases on Apps & Website when detecting bugs.
Sales Associate /Cashier-Kids WearSep 2012 - Nov 2014 (2 years)
-Selling displayed items (including children accessories and perfumes) -Associate customers in choosing their kids clothes or in buying gifts -A continuous replenishment of sold items -Receive payment by cash, check, credit cards, vouchers, or automatic debits. -Issue receipts, refunds, credits, or change due to customers -Ensuring customer satisfaction and achieving monthly goal.
SupervisorDec 2009 - Jul 2012 (2 years)
Responsible for managing a staff of 5 people. Coordinates the shipping of goods, sets up displays, assists customers and staff during business hours. Monitors employee productivity and provide constructive feedback and coaching.
Lebanese University - Agriculture Sciences2010 - 2015 (5 years)
Lebanese University - Business Finance2015 - 2019 (4 years)
AutoCad 2D (2018)Lebanese American Center
US English Level 185%
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- Pagamento Verificado
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- E-mail Verificado