I was a Customer Care Manager with experience of more than 10 years in both technical and retail sales. I bring a strong knowledge of leading associates, working with managers, directors and stakeholders and assisting in opportunity analysis and action planning.
I am also proficient in data encoding, email marketing, chat sales marketing, and copy writing with 4 years experience in content writing to develop and advertise businesses. I have worked for huge clients like Bellsouth, AT&T, Macy's and Bloomingdales where I lead a team of associates in technical and marketing techniques and assure quality of tasks are done according to the clients policies, while helping develop and improve their market share by improving their writing. I have created copies for web pages, online ads, promotional e-mails, white papers, catalogs, brochures, postcards, etc.
I am diversed as a Virtual Execituve Client Advisor where my main task was to be involve in Client- company relations, managing client communications to provide a high quality of customer service, which increases the company’s reputation and boosts sales.