Asterisk PBX (inbound and outbound) integrate with CRM

• Session recording and transcript mailing • Telephony Infrastructure, including Computer Telephony Integration (CTI) • Interactive Voice Response (IVR) technology • Allows for integration with third-party applications such Business Process Management (BPM) software • Allows remote access with appropriate permissions and security • Capable of “smooth” transfer between existing Client Contact Center Service agents • Automatic call distribution (ACD) and Skills Based Routing • Inbound Dashboard • Interactive Voice Response (IVR) • Automated Attendant • Computer Telephony Integration (CTI) with scripting to display customer records • Voice Recording – with control settings • Voicemail • Call Back Messaging • Call transfer capabilities • CSR status display (busy, available, away) • Supervisor controls • Surveys • Reporting features in real time, scheduled, and customizable • Security and Reliability