Commercial Help Desk website

Project can be upgraded to Fulltime We need a Help Desk Website for FAQ and Tickets with the following functions: More details will be sent by PMB. Details are Part of the Project. User Registration User Dashboard FAQ (free or commercial categories) Ticket system (online or through mail account) Subscription Plan for privileged customers Phone Support (minutes to buy in advance) Request Phone Call User login (from local database OR from different, existing Joomla Database OR from different, existing Gambio store Database) User can buy Phone minutes or subscription plas from existing Gambio store (minutes and subscription plan will be attached automatically to user account of help desk website) invoices Inbox from notes from staff Newsletter Staff Backend staff login Dashboard Managing of customers, tickets, categories, FAQ, subscription plans, Phone minutes asf. Messaging to users and staff members newsletter to users (depending on software, paid minutes or subscription plans) Reports Please tell us which Plattform/DatabaseSystem you will suggest or use on this project with your bid and if template design is included in your bid. VERY IMPORTANT!!! Plattform: PHP 5.x Template/Site: Easy to use, fresh style, more graphic, less text browser compatibility and compatible with mobile devices Html 5 for user friendly website Database: mySQL Optimization: SEO and SEF friendly – RSS Feed Code: Very good commented for further improvisation Language: Multilingual (First Focus on German and English) Currency: Multi Currency with VAT calculation Payment: Paypal, Bank wire in advance Bonus will be paid upto 20% if result is to 100% satisfaction. Very good and fast communication is needed. Thanks in advance for your bid