CRM solution

I need a CRM Customer Relationship Management application built. Please only respond if you know what a CRM is and how they work. I need to have estimates of how long it will take to build and how much it will cost. I need the CRM to be customizable and webbased. Please reply ASAP. ## Deliverables I will give additional information about the project before I choose a coder. I need to find someone that knows about CRM's first. * * *This broadcast message was sent to all bidders on Wednesday Jan 28, 2009 1:22:11 AM: I want to customize an open source CRM (like Sugar CRM) to meet the needs of a mortgage and real estate company. It is to be a web based solution. I need account fields for real estate agents, mortgage loan officers, financial advisors, Counselors, legal advisors, managers. I need it to work with a predictive dialer system, etc. What information will you need from me?