Technical Writing - Live Chat

I am looking for a native English speaker to write a research paper on live chat software - how it works, the layers of software involved, it's history, function, etc. If you are worried about the ethical implications about what you are writing and if I will be using it to better my grade in some telecommunications course, don't worry. The final result of your project will be used to create a very informative website on the subject. I am looking for a paper that is very well organized and easily lends itself to website creation. Think of each section you write as pages of a website: 1. introduction to live chat technology 2. history & evolution 3. how the software works 4. detailed engineering descriptions of how to create your own live chat software 5. applications in the call center industry **important** Everything needs to be in your own words & your own voice. I am not looking for any copy & pasted work or spun website content. I need information that will trump the wikipedia page on the subject (which is essentially worthless). The only real request is in the applications section, describe uses in the call center industry to improve customer communication. Sources are fine but there can be no paraphrasing or direct quotes & all sources must be properly cited (Harvard, etc. - citation style doesn't matter). In your bid, please include a. your approximate word count b. a blueprint / outline of the work you will create (table of contents) c. how long it will take you to write d. any telecommunications industry qualifications (if available) e. previous technical writing work Thank you & happy bidding!