We are in search of a Senior Account Manager

At our company, we strive to find and grow exceptional people like you. A leading global provider of customer experience,solutions and technology, we continue to offer revenue generation services with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. Working with us, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you. This is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management. Reporting to the Account Department, the Account Manager is responsible for overseeing the management of highly complex B2B Enterprise Accounts. Serves an assigned territory/client, you will device and develop processes to ensure favourable relationships with clients, meeting the sales and operational needs. In this role, you will be managing the client’s customers end-to-end sales lifecycle, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager will be the trusted advisor to the clients, call upon existing client customers to assess areas of opportunity, review current service contracts, identify pain points, execute portfolio, and budget planning, and offer comprehensive solutions when applicable. Successful candidates are independent and results-driven individuals that are excited to drive success through persuasion process and explore various sales channels to improve sales performance. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At our company, you can truly Own Your Future! Key Responsibilities Ensure that client's customers are satisfied with our client's services and resolve escalated issues. Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals. Evaluate our client's customer needs and propose potential solutions. Service as a single point of contact for our client's customer. Use data to remediate customer concerns/roadblocks prohibiting performance satisfaction. Manage external competitive pressures and handle objections. Work with multiple partners, building relationships with decision-makers at all levels. Manager Payroll activities Negotiate in tough situations, help influence buying/renewal process using business analytics data. Identify risk and barriers to success; develop contingency plans. Identify opportunities for additional product or service sales. Conpetencies 3 years of account management/ consultative-based sales experience managing Enterprise portfolio. Experience with high-volume calling with proven track record of sales or account management in IT industry. Experience with customer experience and sales, able to listen and respond to consumer needs, effectively communicate features and benefits of highly innovative products to customers. Advanced problem solving and analytical skill, demonstrate ability to multi-task and make timely and sound decisions under conditions of uncertainty or limited data. Agility to manage ambiguous and complex situations, while maintaining good rapport with customers. Other Information Hybrid in office/work from home Opportunity with a global company with a large emphasis on development and progression We offer a range of attractive discounts on products and services Comprehensive online learning and development options