Customer support for a Mobile App -- 2

We are a start up launching a peer to peer ride sharing App in NZ and Australia, quickly followed by USA and Asia. We are launching in May/June 2016 and looking for a member support person to join us on a contract basis at that time to work the Australia/NZ business hours time zone. We are looking for a bilingual customer service specialist who can speak and write both English and Spanish. We are looking for customer service specialists to deliver online and email based member service and support. This will include helping members with any questions or issues they may have about using our App and directing them to our online tutorials. Service delivery may include online chat. We are launching in both iOS and Android so familiarity with both operating systems from a user perspective, will be an advantage. Similarly, customer service for mobile applications will also be highly regarded. We require excellent written English and Spanish skills and, although we don't intend to deliver phone based customer service, clear and articulate spoken English and Spanish will be an advantage. Initially, we are looking to hire on a casual basis to deliver support as required perhaps 5-10 hours in the first few weeks. As we grow, the number of hours will increase and there will be the opportunity to become a more permanent part of our team. Please respond to this post in English. Questions 1. How many years experience have you had in customer service? 2. Have you done online chat with customers? 3. How many hours a week would you be available? 4. Have you worked as a customer service person for mobile applications? 5. What industries have you worked in delivering customer support? 6. Tell me about a time when you helped resolve a particularly difficult customer issue. 7. What do you enjoy about working in customer service?