I have been working almost 9 years in the BPO industry so I know what customer service entails.
I also recently worked as a homebased Project Manager for a company in the New York-New Jersey area, wherein I oversee the deliverables of other departments, directly contact clients for request fulfillments and resolution, I handle research needed by my manager, handle refunds, refund requests, credit card fraud research, and sales reports. I work with the web designers to create postcards, email blasts, and online adverts. In reality, I work on what is necessary.
I would love the opportunity to work with you directly, full time or part time.
I would also like to note that I grew up in California, so when it comes to my communication skills I can assure you that, whether written or verbal, I am very proficient.