Reena R.

• 9+ years of experience in Customer Service (with 4+ years in Ecommerce) • A team leader who thrives under pressure and utilizes excellent analytical, problem solving, decision making, critical thinking and verbal/written communication skills. • Established good working relationships with customers, clients and team members • Developed new quality standards for better quality performance and reliability. • Ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines. • Self-motivated, initiative, maintains a high level of energy. • Accuracy and Attention to details. • Tolerant and flexible, adjusts to different situations. • Organization and prioritization skills. • Overview in Six Sigma and DISC Profiling I am skilled at but not limited to: Customer Support Email Support Order Processing Powerpoint presentation Excel Reports (with graphs and charts) Article Writing Transcription Virtual Assistant Data Entry Data Processing Proofreading