Roman H.

- deal directly with customers(russian speakers) either by telephone, electronically or face to face - respond promptly to customer inquiries - handle and resolve customer complaints - obtain and evaluate all relevant information to handle product and service inquiries - provide pricing and delivery information - process orders, forms, applications and requests - keep records of customer interactions and transactions - record details of inquiries, comments and complaints - prepare and distribute customer activity reports - maintain customer databases - communicate and coordinate with internal departments