Oscar M.

I'm an enthusiastic, reliable, and hardworking individual, who has over 10 years of experience giving professional, efficient, and high-quality service to various call center clients/BPO. I bring a wealth of knowledge, experience, and dedication to the roles of sales, customer service, technical support, and leadership. My passion for learning and working with others will contribute towards my success in these areas. I have had success in managerial and supervisory roles, which demonstrates my ability to lead and manage teams. For the past ten years, I have leveraged my expertise in outsourcing/offshoring to foster collaboration with other driven professionals. I have honed my skills in conflict resolution, sales and negotiations, critical thinking, and problem-solving. This has been an invaluable asset in achieving successful outcomes. In addition to my work experience, I have complete knowledge on Inbound/Outbound, and Email/Chat through SAS & CRM platforms such as Zendesk, Intercom, Jira, and more. This will allow me to be more efficient in my position. Educated in a bilingual Academy: English & Spanish