Matthew P.

I am a Lean Six Sigma-certified IT Manager, skilled in operations, analytics, and reporting. My passion is in resolving issues and pinpointing opportunities for process enhancements that help clients do their jobs better. I drive improvements in operations management, root cause analysis, training, and cross-functional team dynamics. My Skills: ► CLIENT SOLUTIONS MANAGEMENT: manage the troubleshooting process; assist in education about products and tools; identify optimization opportunities; implement process improvements to enhance the customer experience. ► CUSTOMER EXPERIENCE ANALYSIS: update, optimize, and maintain customer experience reports; analyze data and business processes to recommend strategic improvements; present actionable findings to stakeholders. ► PROGRAMMING/DATABASE: HTML5, CSS3, MySQL, Python, Ruby, Shell, Java