Mary Joan A.

I am a self-starter and highly organized person with over 15 years of experience working in a corporate environment. I am highly skilled in Customer Service (BPO), Service Delivery focusing on work order management for onsite technical service, order processing and logistics, data analysis and reporting as well as Project Management. I've used and is familiar with different office tools and CRMs. I have managed operations supporting customers including key accounts across different geographies in my leadership role in the last 10 years. As an experienced operations manager and process owner, I am passionate in process standardization, continuous improvement and operational excellence.