Experienced Chief Analyst Over 9+ years of rich, end-to-end experience in Data Analytics, MIS, Dialer/WFM Administration & Training for various IT, Telecom, consumer service, Real Estate, Manufacturing & Consumer Billing industries. Skilled in Advanced Excel, Power BI, Google Sheet, Ms Access, SQL SERVER, MYSQL, Macros, Dialer Mngmt, and Billing Systems. Strong business development professional with a Bachelor in Computer Application focused in Information Technology from West Bengal University of Technology.