Arjuna B.

Creating an incredible experience for customers is not only my specialty but is also something I enjoy! I have over 8 years of experience in Customer Service assisting customers from different parts of the globe. . I am a quick learner and have much confidence in being able to multi task and work under pressure in order to accomplish anything. I was the Head of customer service and Marketing research at GE Transportation (General Electric) for three years until I decided to become a full time freelancer. I started using upwork back in 2016 and one of my clients from upwork awarded me a full time position which lasted until October 2020 (4+ years), I am experienced on the following platforms and applications. • Adobe PDF Editor and Creative Cloud • Microsoft Office • Google Drive and G Suite • Freshdesk • Zendesk • ServiceNow • Intercom • Pidgin Chat Portal • Shopify • Salesforce I have enabled my clients and employers to reduce customer complaints, chargebacks and employee turnover by effectively accomplishing the following tasks. • Resolving order and transaction disputes. • Working with the BBB and PayPal on customer complaints and resolutions. • Issuing refunds and receiving payment for orders. • Modifying, creating, and cancelling orders as required. • Reviewing and updating core-operational fields for closed tickets to ensure data accuracy. • Handling sensitive information. • Following strict legal and company mandated regulations. • Collections and payments negotiation. • Interviewing and hiring employees • Coaching and goal setting. • Creating SOP’s • Ticket management. • Data collection • Responding to customer reviews on social media and on several websites including Amazon, Facebook and Appfigures