Arlie D.

Experience: Lead Generation - 5 Months (Seeking lead and creating sales using AVATAR Interface and VICIDial as Dialer. Chat Support - 5 years (Assist customers via email and chat, identifying and resolving problems in real-time. Responding to customer queries in a timely and accurate way.) Data Analyst - 5 Months ( Expert in using automated tools to extract data from primary and secondary sources. Developing and maintaining databases, and data systems – reorganizing data in a readable format. Filter Data by reviewing reports and performance indicators to identify and correct code problems. Preparing reports for the management stating trends, patterns, and predictions using relevant data.) Customer Support - 5 Months (Responding to customer queries in a timely and accurate way, via phone, email, or chat. Identify customer needs and help customers use specific features) SKILLS: * Proficient in MS Office * Fast Learner * Good Oral Communication Skills and Understanding * Computer Literate * Skilled in ADOBE Photoshop, Premiere, etc. * Excellent Editing Skill * Excellent Negotiation skills *Remain calm under pressure, delivering workable problems during the crisis scenarios in a timely manner *Keep a professional manner with peers, co-workers, and clients at all times, no matter the circumstances