Andreea P.

- DEFINE INFORMATION IT AND DESCRIBE THE COMPONENTS OF A PERSONAL COMPUTER - PROTECT THEMSELVES , EQUIPMENT AND THE ENVIROMENT FROM ACCIDENTS , DAMAGE AND CONTAMINATION - PERFORM A STEP- BY- STEP ASSEMBLY OF A DESKTOP COMPUTER - EXPLAIN THE PURPOSE OF PREVENTIVE MAINTENANCE AND IDENTIFY THE ELEMENTS OF THE TROUBLESHOOTING PROCESS - INSTALL AND NAVIGATE AN OPERATING SYSTEM - UPGRADE OR REPLACE COMPONENTS OF A LAPTOP ,PRINTER,OR SCANNER BASED ON CUSTOMER NEEDS -CONFIGURE COMPUTERS TO ATTACH TO AN EXISTING NETWORKING - APPLY GOOD COMMUNICATIONS SKILLS AND PROFESSIONAL BEHAVIOR WHILE WORKING WITH CUSTOMERS - PERFORM PREVENTIVE MEINTENANCE AND BASIC TROUBLESHOOTING ECDL CORE CERTIFICATE (COMPLETE ) EQF level 1 ECDL ROMANIA, BUCHAREST (Romania) - Module 1 : Basic Concepts of Information Tehnology -Module 2 : Using the Computer and Managing Files - Module 3 : Word Processing - Module 4 : Spreadsheets -Module 5 : Database -Module 6 : Presentations -Module 7 : Information and Communication