Hello!
Good day and I hope this e-mail finds you well.
It was with great interest that I read your post.
Just a brief background, I have been working in the Customer Service industry for almost 10 years with experience providing support via phone, e-mails and live chat.
For the last 5 years, I have been working as a Customer Service Quality Assurance specialist, monitoring email and live chat incidents, providing regular coaching to representatives and ensuring that guidelines set by the company are met while providing efficient and personalized service.
My profile highlights my relevant experience and skills.
Hope to hear from you soon!
Regards,
Marianne