Customer Support Agent required to help an energy and finance access start-up !
$8-15 USD / hora
We are looking for a talented customer support agent to help us in empowering poor communities in Africa, Asia and Latin America.
We developed PaygOps, a last-mile distribution platform, that allows the million of people unbanked access to Pay-as-you-go (leasing) assets to lift them out of poverty. We are supporting clean electricity & cooking and sanitation & transportation solutions, among other examples, all across the Globe.
The software is a specialized product that facilitates the work of distributors in the field and gives super-powers to agents on the ground managing clients and automating a lot of unnecessary tasks. Working with telecom companies, clients are able to repay their loans by small installments that they can afford (microcredit scheme), using their mobile money account.
We are looking for someone with :
- Previous strong experience dealing with Customer requests and that has a strong sens of customer satisfaction
- Strong IT knowledge background with good understanding of SaaS business, products and services
- Good trouble shooting skills and ability to find solutions by his/her own
- Previous knowledge using freshdesk or any Helpdesk tools
- Understanding of mobile money business and services is a plus
- Potential French skill
What will you contribute to?
- Managing basic requests from clients about PaygOps usage and potential issues, together with the PaygOps Customer success and product teams
- Providing front line support to clients in a timely manner and until resolution and making sure SLAs are respected
- Assist in trouble shooting potential basic telecom integration issues and other third party softwares potentially in relation with the initial product
- Basic technical set-up actions if necessary
- Participate in product documentation as product is being developed, making sure product knowledge base is up to date
ID do Projeto: #26917759
Sobre o projeto
18 freelancers estão ofertando em média $10/hora nesse trabalho
Hi, I am good at managing customer from POC to implementation to BAU. I am having excellent experience with Product based company. I can easily catch customer requirement and can setup solution accordingly. Let's con Mais
i have seen ur requirement and i am ready to serve u with this with my skills, so that it could be beneficial for u.
As everyone in the world to be selected tge best worker for their work.... I hope I am one of the best employee for this project.
Greeting to all! I would like to put my self a best candidate as I do have experience in client handling in technical field.I have also handled teams with the highest customer service experience.
Hire me! I had worked for one of the UK's largest energy company called edf energy as a customer service advisor and I am familiar with how PAYG works. I am confident I am a best addition to your team because I got the Mais
I have worked in technical support services for companies like Dell, AOL, Hp in India using remote tools over phone calls and email. Relevant Skills and Experience Thorough knowledge of Windows and MAC. Good writing s Mais
I have over 20 years of experience in customer support with prime focus being customer satisfaction, am solution oriented and have good customer centric skills, have knowledge of paying using mobile
Dear Sir/ Madam I am writing to inquire about the opening for Customer Support Agent, that you have advertised. I bring more than 3 years of experience in Customer Service/ Administrative Assistance to your organizatio Mais
Working as customer support for more than 15 years, providing leadership in technical problem management and the resolution of all hardware and software issues, working closely with end customers HPE remote engineer an Mais
