Escalation Coordinator Role
$15-25 USD / hora
You Will:
Be a single point of contact for incoming requests and escalations from Customer to Engineering and key business stakeholders.
Respond to Customer requests and escalations with high quality, accuracy and speed
Evaluate incoming requests (bugs, change requests for legal compliance) against Service Agreement terms.
Drive and work with respective Engineering and Business Owners to meet Yara’s Service Level Agreement (SLA) for Customer, while holding the teams accountable for their commitments.
Ensure that all requests and escalations are triaged, tracked, investigated, resolved, and communicated accurately.
Resolve conflicts, anticipate and mitigate risks/issues to drive successful and on-time resolution of Customer requests and escalations.
Weekly / monthly reporting on resolution against SLA.
Please note that some weekend work will be required on a shift basis
You Have
Strong written and verbal communication skills in both English and Bulgarian is essential.
At least 3 years' experience in project management and change management.
Strong problem-solving, change management and interpersonal skills, with the ability to influence without authority.
Ability to solve complex customer problems and act as a single point of contact for the customer.
Experience in a customer facing role preferred.
Relevant University degree.
ID do Projeto: #34120625
Sobre o projeto
19 freelancers estão ofertando em média $20/hora nesse trabalho
Hi, Thank you for the opprotunity you are offering. My Name is Jawad and I am working as a Technical support specialist since 2018. I have worked with a number of reputed companies and have been handling, calls, chats Mais
Hi, Following the project description posted, I am interested in a collaboration with you. A detailed resume can be submitted at your request. Thank you in advance for your consideration. Best regards, Natascha
Greetings. I have read your projects carefully, and I can help you with your project. I am expert and have great working experience in Lead Generation, Web Search, Web Scraping, Virtual Assistant, Product upload in eco Mais
Having 25 years of experience and have done these type of roles through out my career , please contact me if you have questions and will be happy to assist
Hi. I can deliver this project in minimum time. My main motive is to provide quality content for my client. Lets have quick chat for further discussion.
Hello My name is Steve I have gone through the job description and I understood it quite alright. I can handle the task of a Customer Support. I can manage your day to day activities and ensure that its productive. I Mais
Handled 70+ clients on all the phases & closed the issues within the TAT. Have got much of the customer delight experience to the organizations which I've worked with.
I am a hard-working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and I know how to get the job done. I would describe myself as an open and honest person who doesn't believe Mais
Based on my experience and relevant skills acquired working in financial and management roles,I am looking forward to expand my experience in joining your organization.
am vijay with 20 yrs experience in project management /CHange management/project scheduling can able to handle task effectively kindly let me know scope of work
I retired as a Business Planning Director of a leading International Software Company. Will provide you my profile on your request. I am willing to offer myself for this opportunity.
I would love to be your escalation coordinator and solve your customers' problems. I am a native Bulgarian speaker with near-native English skills, business education and an eye for detail, so feel free to contact me.
Hi Recruiter, Thanks for sharing the opportunity. I strongly believe that I am a perfect match for the respective role and I am ready to face the challenge of this role. The most important thing is I can learn man Mais
