Email system

Good morning, This project needs to be finished fast. We want you to build an email system for us. This system should be able to : - Automatically receive a copy of the requests made by email by our customers and put it into the database - Change settings / statuses for the requests - Be able to reply to the customer from within the system and send an email back - Automatically mark the request as finished and move it down in the overview - When replying to our customers (this is very important) we need to be able to : Main part 1 is the status menu described above with an overview what has been received, what the status is, if their has been replied, what has been replied etc.. Main part 2 is the menu to send out emails, this needs to be easy and clickable with standard templates which can be edited trough WYSIG editor. Also in this email part of the system you should be able to specify settings like name, individual welcome text in mail, which products to offer, select photos to insert or not, customize texts, etc.. But the main point would be about part 2 to generate a good looking email within a few clicks and customizations. I hope you guys got the idea, attached an image to display the idea visually.