Customer Support Engineer

For our marketing automation product, Addemar, we're looking to hire a service-minded and structured individual to handle our customer support on a freelance basis. You'll need service desk experience, excellent communication skills in English and some technical knowledge on HTML, database etc. ADDEMAR : Addemar develops intelligent webbased marketing solutions that enable companies to create, launch, and evaluate multichannel marketing campaigns. The Addemar Marketing Intelligence Database offers marketers an extensive analysis and reporting environment with which to set up segmented and relevant marketing campaigns. For more info, visit our website [login to view URL] JOB DESCRIPTION : As a Customer Support Engineer you will be in direct contact with both end users and Addemar partners in order to handle technical support cases. This includes online helpdesk, email and phone support for technical questions relating to Addemar products or installations. Your role and work as a Customer Support Engineer will greatly influence the Addemar's brand value and the customers' experience of our service level. Your main tasks will be to: -Provide online helpdesk and phone support to end users, distributors and resellers -Solve 1st line support: involves dealing with customers directly to resolve their issues. Normally these issues are fairly basic -Distribute requests to 2nd line support and follow up fulfillment -Build technical knowledge and contribute to developing the support function within the team You'll get an intensive training before starting as Customer Support Engineer. You'll be backed by a team of product specialists. JOB QUALIFICATIONS : We're looking for a service-minded and structured individual to handle our customer support. You'll need service desk experience, excellent communication skills in English and some technical knowledge on HTML, database etc. You're able to understand the technical aspects of software products and their functionalities. You have a keen and general interest in networking technologies, the internet and network products. You have some knowledge in basic database technology, HTML etc. You are a good communicator on all levels in an organization. You understand the value of team cooperation and have some experience in customer support. WHAT ADDEMAR CAN DO FOR YOU : Addemar can offer you a young and dynamic environment and a highly valuated brand. As a Customer Support Engineer you'll play an important role in the organization, influencing the product experience of our customers. Want to join us? Don't hesitate to contact us.