Technical Customer Support Agent (remote)

Assembla is seeking support representative to answer questions from customers during European business hours. You will work from home as part of our global team. We are seeking someone who understands software and can learn the details of configuration management tools like subversion and git. You must also be well organized and have good written and spoken English skills. [login to view URL] Daily tasks include: Answer customer phone calls and reply to emails and forum posts about the product and provide technical support. Process customer support tickets about general inquiries and bugs, route issues to internal teams. Update forum threads and job tickets. Document bugs, review internal development activity, test bug fixes. Requirements: Experience in software support, software development, web design or apps, software testing, or computer science. Good written and spoken English. Understand software development, source code version control, and project management concepts Previous experience using tools for ticketing and issue management, and online collaboration Can learn how to use Git, Subversion, Perforce, and other technical code management tools Can provide clear written explanations to technical and non-technical users Available full time, 40 hours per week, on a set schedule during some or all of European business hours Reliable high-speed internet connection, modern PC or laptop, noise-cancelling VOIP headset. Self-discipline, reliability, professionalism, and commitment to excel at working from home as an independent contractor This is a telecommuting position. We are hiring a professional to join our team. We will not consider outsource firms to provide services for us. You must apply online at [login to view URL]