Call/Chat Queue Platform - repost 2

I would like a secure platform that houses all calls/chat requests. And will check for the workstation that is available to take the call/chat. Basically a queue function utility. The queue should function through my company website. It will direct our clients' customer service calls to an available workstation. We accept call and chat requests. There will also need to be a queue monitoring function implemented. My website was developed in wordpress. Lets discuss the specifics and see if you are a good fit for this project. Thanks! Please see the attached requirements documentation for a little more info.