Company Profile - Technition Handbook

We are an IT services company we have list of services such as (computer maintenance, troubleshooting , we are working in PC and Mac which mean the techie guide should cover both operating system and we need to write our technician handbook. We are looking for someone who has experience in compiling technical manual for our techies; should use professional and perfect English language. The idea is to guide and teach the techie our working procedures We will support you with similar materials to be implemented and any other useful information as needed. We want to be sure that all our techies are familiar with our services and are following our procedures in other words we expect every person in our techies team to implement the same procedures/standards whenever handling client requirements.(client shouldn’t feel any difference when we change his/her techies) ## Deliverables We are an IT services company we have list of services such as (computer maintenance, troubleshooting , we are working in PC and Mac which mean the techie guide should cover both operating system and we need to write our technician handbook. We are looking for someone who has experience in compiling technical manual for our techies; should use professional and perfect English language. The idea is to guide and teach the techie our working procedures We will support you with similar materials to be implemented and any other useful information as needed. We want to be sure that all our techies are familiar with our services and are following our procedures in other words we expect every person in our techies team to implement the same procedures/standards whenever handling client requirements.(client shouldn’t feel any difference when we change his/her techies) the expert should provide some examples/explanations as needed from his own experience. Documentations should be as follow: • MS Word ??" Well Formatted . PDF (eBook) • Presentation ??" (to be presented to staff/managers about the guide, we expect it to include samples, general information to introduce the guide so they can read it and refer to it at later stage. Should cover as much information as possible. we expect both section less than 100 pages The job will include creating small company profile as we say we are new company focusing in on-site IT services should be very atractive in sales way. we expect creative idea from the writer who have full knowledge and he will create every thing by his own .. we are just new company and we need many other document such as "handbook" read below . we dont have much of support document ready for any Q&A as much as we can help the idea is to guide and teach the techie our working procedures. We expect our technician hand book to include-but not limited to- the following: Section A 1. Introduction 1.2. How would an ideal day in a techie person be (schedule of timely visits/tasks) 2. Policy 2.1. Uniforms 2.2. Usage of Mobile Phones 2.5. Inventory (car and in-shop inventory lists) 2.6. Additional Tools 2.7. Double Agent Time Sheet Process 2.8. On-Call 2.9. Password Policy 2.10. Software Policy Section B TABLE OF CONTENTS 1. Mission Objectives 2. Level 1 - Pre-Operations (Pre-Op) 3. Check-In 3.1 In-Store Forms 4. Level 2 ??" Diagnostics 4.1 PC Doctor 4.2 DFT 4.3 Virus Scan 5. Contact Client 6. Repair 6.1 Motherboard / Power-related service 6.2 BIOS Errors 6.3 STOP / SU Errors 6.4 Common Operating System Errors 6.5 Windows Registry 6.6 Operating System Service Checklist 6.6.1 System Tune-up and Optimization 6.7 Virus Removal 6.8 Spyware Removal 6.9 Winsock2 and Dial-Up Networking (DUN) 6.10 Operating System Repair 6.10.1 Soft Install Windows 98/SE/ME 6.10.2 Clean Install 98/SE/ME 6.10.3 Format Installation of Windows 98/SE/ME 6.10.4 Windows 2000/XP Repair Methods 6.11 Common File Extensions for Data Backup 6.12 Generic / Quick Fixes 7. Post-Op 8. Check-Out 9. FAQs We will support you with similar materials to be implemented and any other useful information as needed. We want to be sure that all our techies are familiar with our services and are following our procedures in other words we expect every person in our techies team to implement the same procedures/standards whenever handling client requirements.(client shouldn’t feel any difference when we change his/her techies) We will provide list of our services we offer and the need to be explained how to deal with it ( for example : installing sound card so u will explain how to do the step by step the expert should provide some examples/explanations as needed from his own experience. Documentations should be as follow: • MS Word ??" Well Formatted . PDF (eBook) • Presentation ??" (to be presented to staff/managers about the guide, we expect it to include samples, general information to introduce the guide so they can read it and refer to it at later stage. Should cover as much information as possible. we expect both section less than 100 pages The job will include creating comapny profile as we say we are new company focusing in on-site IT services We are looking for someone who has experience in wirtitng company profile ; should use professional and perfect English language. and very atractive in sales way. We expect our profile include-but not limited to- the following: about us mission vission services we expect creative idea from the writer who have full knowlege and he will creat evry thing by his own .. we are just new company and we need many other document such as "handbook" read below . we dont have much of support document ready for any Q&A as much as we can help,