Business Process Analyst for global Telco client

PMP certified project manager and MBA in marketing. Proficient with hiring and managing remote outsourced teams for project completion. Well versed with Google sites, Google docs, Quickbooks, PM tools and many other related IT tools. Also worked extensively on client side of managing the projects. Extended availability on weekends over email and Skype, excellent English and communication skills, ability to work independently and with minimum supervision.

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I am an ITSM expert certified in all ITIL service lifecycle stages. I have more than 10 years experience in analyzing business processes in my company where I am supervising a team of 12 staff as computing supervisor in a customer service department. I participate in multiple ITSM projects with primary responsibilities being to define service management processes, participate in their implementation and provide early support. As an ITIL accredited trainer with more than three years experience in providing ITIL courses, I have very deep knowledge of ITIL processes and SMS.