Create a UI & UX Design Templates for our Support Ticket System Software (Costumer Help Desk)

Status: Closed
Prêmio: €100
Inscrições Recebidas: 11
Vencedor: yankrishnayana

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Síntese do concurso

Create a UI & UX Design Templates for our Support Ticket System Software (Costumer Help Desk)

Dashboard
Monitor your support ticket system with real-time data on tickets, trends and groups.

inbox
Track and manage inbound support tickets from multiple communication channels in one inbox.

Ticket assignment
Automatically assign tickets to agents and groups based on keywords, requests or characteristics.

Ticket topics
Create ticket topics with important information such as categories, software used, plugin version, error message, feature requests, etc.

SLA management
Set deadlines for ticket response and resolution times depending on business hours or categories.

Custom ticket statuses
Create custom status messages that adapt to your unique workflow. This way you can easily see the processing status of a ticket.

automation
Automate recurring tasks and perform multiple actions on a ticket with a single click.

Saved answers
Respond quickly and consistently to frequently asked questions by providing canned answers.

Teamwork
Exchange ideas with experts from different departments on specific aspects of tickets and find the best solutions.

Joint editing
Collaborate on tickets with other teams and keep track of progress.

Email integration
Convert support emails into trackable tickets in your support ticket system for better management and resolution.

Automatic email notifications
Automatically notify customers and account managers of any changes in their tickets.

Authorization management for customer service representatives
Give account managers specific access and action permissions based on their roles and responsibilities.

Reporting and statistics
Easily access data and reports to get tailored insights relevant to your daily operations.

We therefore need 5-10 mockups from the existing functions.

Our Support Ticket System will be just like:
https://www.freshworks.com/freshdesk/
https://www.zoho.com/desk/
https://www.happyfox.com/help-desk-ticketing-system/
https://www.helpscout.com/platform/

IMPORTANT NOTE:
Design should be submitted via Figma.

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Feedback do Empregador

“This Designer makes a really greate job. Many thanks for your support”

McApothekecom, Austria.

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Painel de Comentários

JegorBabak
- 5 meses atrás
Hi Sir, can't understanding why you have not checked my latest entry with all screens and updates.
- 5 meses atrás
Papiya22
- 5 meses atrás
Hi! Is it worth submit my entry? Or are you going to award #yankrishnayana as usually you do
- 5 meses atrás
oguntunnbi
- 6 meses atrás
PLEASE CHECK MY ENTRY #15
- 6 meses atrás
JegorBabak
- 6 meses atrás
Dear Sir, can you check my entry #14 please? Here are all the requsted screens (Dashboard, Ticket List, Create New Ticket, Ticket Chat, Ticket Details). I tried to provide modern but user-friendly design. Hope you'll like the general view. I'm really interested in continuation of cooperation on this project. Thank you a lot for interesting and challenging task. Feel free to let me know your feedback. Kind Regards!
- 6 meses atrás
uxanshu
- 6 meses atrás
Hi Contest Holder, Kindly check figma link of all 15 screens over here - https://www.figma.com/proto/SRJOM4hRpGWi2xp0t3QbGB/Freelancer-Contest?type=design&node-id=87-62&t=fZBDuMHefonmABZb-1&scaling=scale-down&page-id=80%3A46&starting-point-node-id=87%3A62&mode=design
- 6 meses atrás
JegorBabak
- 6 meses atrás
Hello Sir, can you check my entry #10 please? (4 pictures) I have added 2 new screens to the existing one. These are "Tickets List" and "Create New Ticket". Hope you'll be satisfied with the result. I'm working on next 2 screens now. Don't worry, I'm ready to implement all of your requirements and fixes untill you'll be satisfied with the result. Just let me know your thoughts. Kind Regards!
- 6 meses atrás
uxanshu
- 6 meses atrás
Hi There, Created all screens ( Dashboard, Ticket list view, Ticket Details, Creating a new ticket, assigning a new ticket, Overdue Tickets) mentioned in the descriptions, Few additional screens i have designed to add contacts, company & solutions. Please view Figma file for hd version
- 6 meses atrás
1. uxanshu
  - 6 meses atrás
  This is initial design, Based on your feedback, The theme, color & layout will change
  - 6 meses atrás
JegorBabak
- 6 meses atrás
Dear Sir, can you check my entry #7 please? Here is the "Dashboard" screen. Hope you'll like the concept. Please feel free to let me know your thoughts. I'll look forward to your feedback. I'm working on "Inbox" screen now. I'm fully ready to provide you all the screens. Kind Regards!
- 6 meses atrás
HanhBV
- 6 meses atrás
#increaseprize
- 6 meses atrás
1. Proprietário do Concurso
  - 6 meses atrás
  ?
  - 6 meses atrás
JegorBabak
- 6 meses atrás
Hello Sir, thank you a lot for really interesting task. As a proferssional UI/UX designer I'm so interested in it. I'm already working on screens. Kind Regards!
- 6 meses atrás
1. Proprietário do Concurso
  - 6 meses atrás
  thx for the Info
  - 6 meses atrás