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@ssmspb
Bandeira de Russian Federation Saint-petersburg, Russian Federation
Membro desde 9 de abril de 2016
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ssmspb

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- IT ServiceDesk specialist @ Unilever (2016-2017) - Veeam Technical support (2017 - ...) Experienced in: - infrastructure configuration - VMware virtualization - Veeam backup solutions
$20 USD/hr
1 comentário
0.7
  • 100%Trabalhos concluídos
  • 100%No Orçamento
  • 100%Pontualmente
  • N/ATaxa de Recontratação

Portfólio

Comentários recentes

  • imagem de Jaime70 No Name to this Project $30.00 AUD

    “Very good job and promised to help me with any extra help I will need!”

Experiência

Technical support

Jul 2017

- Backup&Replicaton, Backup for Office365 - VMware / Hyper-V virtualization

IT ServiceDesk specialist

Feb 2016 - Jul 2017 (1 year)

- IT support of Russia, Ukraine, Belarus users (about 6k) 24/7 - monitoring of aged/unprocessed incidents - work with IT teams around the world, most of them are based in India, some in England, Poland, Turkey, etc. - prepare and translate from English Knowledge Base articles for IT specialists and regular users - first-line support and backup specialist for second line of IT support - provide user education about any of the services used in company

Educação

Specialist

2008 - 2012 (4 years)

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