Patrick D.

I have extensive experience providing excellent customer service for one of the largest automobile manufacturer in the US. Started as a Customer Service Representative in 2013. I was providing assistance and solutions for customers who call in for help. After a short time, I was assigned to support a team of advisors for different line of businesses, providing answers and recommendation regarding policies and procedures, as well as giving feedback and recommendations to the clients to improve overall structure of the process. I was eventually assigned as a Quality Analyst to evaluate an advisor's performance on a single interaction. I've handled multiple lines of businesses such as: Phones Email Whitemail Chat