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Analyst, Client ServiceMar 2014
• Desktop Support assisting over 3000 users • Penguin Random House Migration • Providing remote support assisting over 3000 users • Install, configure and support PGP Encryption for CEO & VIP users • Create and resolve tickets with ServiceNow • Support remote users with SCCM, Dameware, and Teamviewer • Support IOS devices and Android • Create and deploy packages via SCCM
Support TechnicianSep 2013 - Jan 2014 (4 months)
• Upgrade memory in onsite OnQ servers at selected Hilton locations. • Verify Server Backup • Adjust Virtual Memory Settin
Founder and OwnerJan 2011 - Mar 2014 (3 years)
• Provide networking/desktop support to individuals and small businesses. • Provide telephone and in-person support to over 20 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues. • Build and customize computers for clientele.
Computer Networking & Security2012 - 2013 (1 year)
CompTIA A+ (2013)CompTIA
A+ certified professionals have mastered the technologies found in today’s extensive and varied IT environments, from mobile to traditional devices and operating systems. They can confidently handle the most challenging technology problems more efficiently.
CompTIA Network + (2013)CompTIA
The Network+ certification ensures that the successful candidate has the important knowledge and skills necessary to manage, maintain, troubleshoot, install, operate and configure basic network infrastructure, describe networking technologies, basic design principles, and adhere to wiring standards and use testing tools.
US English Level 183%
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