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Membro desde 19 de abril de 2016
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SUMMARY OF QUALIFICATIONS • Strong academic background in IT combined with excellent hands-on experience. • Recognized for technical troubleshooting skills used to rapidly, and cost-effectively resolve challenging technical issues. • Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies. TECHNOLOGY SUMMARY • Certifications: CompTIA A+, CompTIA Network + • Systems: Windows 9x/ XP/ Vista/Windows 7/Windows 8/ Windows 10/Server 2003/ Server 2008/ Server 2012/ Windows Server Core, Linux Fedora, SUSE, Linux Enterprise Server, Android 4.0X, IOS7 • Software: MS Exchange 2003/2008/2010/2013, Active Directory, Norton Ghost, Norton Anti-Virus, Virtual Box, VMware, SharePoint, Office 2016-2013-2010-2007, Remedy, EnCase, Lnyc, Service Now, Dameware, PGP Encryption, WSIM, Cisco Jabber, Netezza, Mimecast, GOTOMYPC, SCCM, SAP 740/730/720
$40 USD/hr
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Analyst, Client Service

Mar 2014

• Desktop Support assisting over 3000 users • Penguin Random House Migration • Providing remote support assisting over 3000 users • Install, configure and support PGP Encryption for CEO & VIP users • Create and resolve tickets with ServiceNow • Support remote users with SCCM, Dameware, and Teamviewer • Support IOS devices and Android • Create and deploy packages via SCCM

Support Technician

Sep 2013 - Jan 2014 (4 months)

• Upgrade memory in onsite OnQ servers at selected Hilton locations. • Verify Server Backup • Adjust Virtual Memory Settin

Founder and Owner

Jan 2011 - Mar 2014 (3 years)

• Provide networking/desktop support to individuals and small businesses. • Provide telephone and in-person support to over 20 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues. • Build and customize computers for clientele.


Computer Networking & Security

2012 - 2013 (1 year)


CompTIA A+ (2013)


A+ certified professionals have mastered the technologies found in today’s extensive and varied IT environments, from mobile to traditional devices and operating systems. They can confidently handle the most challenging technology problems more efficiently.

CompTIA Network + (2013)


The Network+ certification ensures that the successful candidate has the important knowledge and skills necessary to manage, maintain, troubleshoot, install, operate and configure basic network infrastructure, describe networking technologies, basic design principles, and adhere to wiring standards and use testing tools.


  • US English Level 1


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