myhaela87

Business analyst, Renewals specialist

- Extracting and drafting various reports proposing to modify the business process according to them - Monitoring the Forecast tool for accurate team activity information - Monitoring the ticketing system for the accuracy of queries allocation - Sending reports to the team, highlighting the "to do" actions for each member - Organizing information on new procedures and sending simplified versions to the team - Integrating the new employees into the team and supports them in achieving their goals

Customer success manager

- Processing new sales leads between Oracle and Wind Tre, ENI, Generali working in coordination with the local Customer Success Manager - Preparing new offer documents and processing orders - Managing the correspondence between Oracle commercial and technical departments and Wind Tre, ENI, Generali - Monitoring customer account - Providing data and reports to help the sales team - Keeping track of sales targets

CX B2B Project Manager

- Analyzes “voice of customer“ (VOC) and other sources to understand key insights driving customer behaviors: - Produces CE lifecycle and touch-point experience maps when necessary and measure interactions - Prioritizes fixes. Creates programs based on criteria of customer relevance and operational viability - Works with others to identify the people, processes and technology capabilities required to deliver desired customer experiences and plans for implementation of those experiences

Account manager

- Correctly identifies customer requirements and needs for support services, including contractual terms and conditions, support service offers and products. - Accountable for timely service renewals for small to medium-sized customers in assigned territory. - Educates customers on e-business practices and any associated contractual implications. - Accurately forecasts business targets and opportunities in territory. - Promptly handles and solves customer objections and complaints.

Customer service Team Manager

- Personnel management: recruitment, assessment, timesheet - Qualitatively and quantitatively evaluation - Makes reports required by company management-activity reports and reports reflecting the efficiency of the department - Elaborates the functional procedures for the call center flux - Elaborates the training materials and sustains the trainings - Manages the outbound projects and elaborates the scripts for outcalls - Ensures technical and comercial tests with the products in line

Bachelor's degree: International Business

Master's degree: MASTER "Biochimie si Biologie moleculara"

Bachelor's degree: Profil Biologie - Specializare Biochimie

High School / Vocational school: Matematica-informatica Bilingv