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Customer Service OfficerAug 2016
I have been taking inbound calls for major credit cards handling customer service, technical, billing and collections concerns. Awared by the management team and clients as one of the best customer service officer in the program. As proven with excellent running performance year to date and several commendations from our clients
Team Lead - Customer ServiceOct 2013 - Jun 2015 (1 year)
I was promoted as a Customer Service Unit Manager, leading 12+ Customer Service specialists. my duties involved: - handling complicated emails, taking escalated calls, creating tickets, admin works, coaching and more. -Relating all new or revised policies, procedures and /or processes to team members to ensure they have the most up to date and current information.
Customer Service RepresentativeJun 2010 - Oct 2013 (3 years)
I was very successful in handling customer service concerns, collections, payment arrangements both for inbound and outbound calls for the company's major clients, mainly in the areas of Banking and Finance.