I have 4+ years of experience into Customer Services and virtual assistance.
Throughout my journey, I have been helping ECommerce firms with their Customer Service tasks. My responsibilities included:
- Live chats (Zopim, Olark)
- Email handling (Zendesk)
- Chargeback claims (Paypal, Amazon, Ebay, BBB, Credit cards and more)
- Refunds and Paychecks
- Managing Invoices
- Creating shipment labels in ShipStation
- Product listing in shopify, Magento, Ebay and Amazon stores
- Inventory Management on spreadsheets, google docs and Excel
- Supervising a team of 14 ( 7 from general support staff, and 7 from Social Media community team)