CRM for Customer Support Department

Encerrado Postado há 7 anos Pago na entrega
Encerrado Pago na entrega

Hi We need a basic application designed to handle the following Operation -

1. Customer calls at our Support Phone Number, the phone automatically disconnects and sends a sms to the customer saying " Thank you for connecting with us, our Support Executive will call you shortly"

2. The Phone number and Time of the call is automatically reflected on our Application Dashboard.

3. Our Support Executive can call to that Customer's Number through his Desktop using our [url removed, login to view] application records the day and time of the call.

4. After resolving the Customer's issue, our Support Executive can fill a brief detail about the conversation/issue.

5. Since my customers are from multiple countries therefore,Cloud Telephony/VOIP integration may be required.

There will be various types of logs & reports that will reflect on the reporting section of this application, but that is secondary in nature. I need a crisp & simple application which everyone can use.

Freelancers with previous experience in developing such applications will be preferred.I am open to Open Source Solutions as long as it solves my purpose,feel free to ask if you have any questions.

Upadte - At this point we will be using this application to cater to the Indian Customers olny.We are also willing to consider a combination of Hardware Software intigrated Solution.

CRM Atendimento ao cliente PHP Arquitetura de software Desenvolvimento de Software

ID do Projeto: #11127316

Sobre o projeto

20 propostas Projeto remoto Ativo em há 7 anos

20 freelancers estão ofertando em média ₹51523 nesse trabalho

sritechnocrat

Hello We have checked the requirement and specifications. You can ask us any questions if you have. Sri Technocrat will provide fully interactive application for your project. The timeline and total cost for deve Mais

₹61111 INR in 30 dias
(66 Comentários)
7.5
GenuineSoft

Hi NAVEENBARTHWAL, Thank you so much for your positive response! I have read your job description carefully and i believe that i can do your work in timely manner. Our primary focus is to ensure that our custome Mais

₹70000 INR in 45 dias
(37 Comentários)
6.7
Friends4it

I already have a complete and mature CRM Application, which have all basic and special modules, to complete your requirements. I can show you demo as per your request.

₹40000 INR em 1 dia
(214 Comentários)
6.9
soumyadeb

Thank you for your invitation. But we don't have any direct experience of handling that kind of project. So may be we are not the right person for this job.

₹44444 INR in 10 dias
(51 Comentários)
6.2
origamisolution

Thank you for reviewing my qualifications. I am a high-level programmer and who prefers to work alone. I do not outsource any projects in order to maintain quality control. I provide free project support from beginning Mais

₹33333 INR in 10 dias
(12 Comentários)
4.8
moeed10

Hello my friend, I have a small company with enthusiast and efficient professionals who are providing B2B best solutions. We specialize in Designing Business applications, ERP, CRM, Goal Management, inventory trackin Mais

₹250000 INR in 10 dias
(5 Comentários)
4.2
aalpatov

hi, we can make it based in vtiger crm and asterisk (if you not use it yet). CRM will connect to crm, crm will send sms by actions of schedule, you will have Requests module to track customers requests. crm will have d Mais

₹44444 INR in 15 dias
(1 Comentário)
3.8
krajeshmenon

Hello Naveen - thanks for the invite. (Quote provided is subject to change after I get to understand the existing application better) May I get to know more about your application before I can proceed to propose Mais

₹27777 INR in 10 dias
(2 Comentários)
3.9
fixfin

Hi, Firstly, thank you for inviting us and give us an opportunity to bid on this project. We have done a number of CRM development work. As we discuss later we can share the list with you. We are basically a soft Mais

₹72222 INR in 45 dias
(10 Comentários)
3.8
cubikey

Hello sir, Greetings of the Day !!!!! I have gone through your requirement and i am pretty sure about that i can give you better solution with best market price, i have done similar kind of project like your current Mais

₹50876 INR in 10 dias
(3 Comentários)
3.1
crmexpert001

Hello Sir, Understood your requirement. Ready to start. We can use Suitecrm which is opensource CRM and handy to use. Any non technical users can use this application easily. Let me know when to discuss furthe Mais

₹35555 INR in 15 dias
(2 Comentários)
1.9
hyadesfreelancer

PHP,PDO, Core-php, CakePHP, CodeIgniter, Laravel, Yii, Mysql, HTML, HTML5, CSS, JavaScript, Angular js, jquery, AJax, Joomla, E-Commerce Wordpress, Woo-commerce, Open-cart And BUG FIXING etc. When we work for clie Mais

₹27777 INR in 20 dias
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1.9
agupta2812

Hello, I see all you requirement and I will advise you to go ahead with Salesforce where you can track any kind of calls, send emails to your customers, can generate reports with itself, can check progress of each a Mais

₹13888 INR em 1 dia
(1 Comentário)
1.6
sathyasingh1991

Hello I have read the job description posted by you. I would request you to trust in my abilities, and offer me the responsibilities of the project. I would assure you that you will never be disappointed. We can Mais

₹27777 INR in 10 dias
(2 Comentários)
1.3
Komnatnyi

Hi! Regarding your project, I have a great interest in this matter. I'm a web-developer with more than 4-years experience. A few examples of my work you can see in portfolio. If you require any further informati Mais

₹38888 INR in 40 dias
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1.4
sheikhowais09

A proposal has not yet been provided

₹27777 INR in 10 dias
(0 Comentários)
0.0