CRM for Customer Support Department
₹12500-37500 INR
Pago na entrega
Hi We need a basic application designed to handle the following Operation -
1. Customer calls at our Support Phone Number, the phone automatically disconnects and sends a sms to the customer saying " Thank you for connecting with us, our Support Executive will call you shortly"
2. The Phone number and Time of the call is automatically reflected on our Application Dashboard.
3. Our Support Executive can call to that Customer's Number through his Desktop using our [url removed, login to view] application records the day and time of the call.
4. After resolving the Customer's issue, our Support Executive can fill a brief detail about the conversation/issue.
5. Since my customers are from multiple countries therefore,Cloud Telephony/VOIP integration may be required.
There will be various types of logs & reports that will reflect on the reporting section of this application, but that is secondary in nature. I need a crisp & simple application which everyone can use.
Freelancers with previous experience in developing such applications will be preferred.I am open to Open Source Solutions as long as it solves my purpose,feel free to ask if you have any questions.
Upadte - At this point we will be using this application to cater to the Indian Customers olny.We are also willing to consider a combination of Hardware Software intigrated Solution.
ID do Projeto: #11127316
Sobre o projeto
20 freelancers estão ofertando em média ₹51523 nesse trabalho
Hello We have checked the requirement and specifications. You can ask us any questions if you have. Sri Technocrat will provide fully interactive application for your project. The timeline and total cost for deve Mais
Hi NAVEENBARTHWAL, Thank you so much for your positive response! I have read your job description carefully and i believe that i can do your work in timely manner. Our primary focus is to ensure that our custome Mais
I already have a complete and mature CRM Application, which have all basic and special modules, to complete your requirements. I can show you demo as per your request.
Thank you for your invitation. But we don't have any direct experience of handling that kind of project. So may be we are not the right person for this job.
Thank you for reviewing my qualifications. I am a high-level programmer and who prefers to work alone. I do not outsource any projects in order to maintain quality control. I provide free project support from beginning Mais
Hello Naveen - thanks for the invite. (Quote provided is subject to change after I get to understand the existing application better) May I get to know more about your application before I can proceed to propose Mais
Hello Sir, Understood your requirement. Ready to start. We can use Suitecrm which is opensource CRM and handy to use. Any non technical users can use this application easily. Let me know when to discuss furthe Mais
PHP,PDO, Core-php, CakePHP, CodeIgniter, Laravel, Yii, Mysql, HTML, HTML5, CSS, JavaScript, Angular js, jquery, AJax, Joomla, E-Commerce Wordpress, Woo-commerce, Open-cart And BUG FIXING etc. When we work for clie Mais
Hello, I see all you requirement and I will advise you to go ahead with Salesforce where you can track any kind of calls, send emails to your customers, can generate reports with itself, can check progress of each a Mais
Hello I have read the job description posted by you. I would request you to trust in my abilities, and offer me the responsibilities of the project. I would assure you that you will never be disappointed. We can Mais