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Survey module for FreePBX / Asterisk

Este projeto foi concedido à meral para $549 USD.

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Empregado trabalhando
Orçamento do projeto
$250 - $750 USD
Total de Ofertas
4
Descrição do projeto

Create a Survey FreePBX/Asterisk module to measure customer satisfaction levels for our call center agents services.

Current software versions:

FreePBX: 13.0.188.8

Asterisk: 13.11.2

Here is what is needed.

After a call, our Call Center Agents will transfer a customer call to an extension where the survey should be executed.

Survey will consist of 2 fixed questions.

We need to be able to define the Survey number and Name, then record the questions and select valid answers for the 2 questions (They will be numeric, 1 digit). Like 1 to 2, 1 to 5, etc. And later be able to change/edit those questions and valid answers. All configuration should be done via a web page in the same FreePBX/Asterisk server that uses Apache.

Results should be stored in a new table within the same MySQL database we have in our asterisk box. The database should contain:

+ Survey number

+ Survey name

+ Agent (Extension) that fired the survey

+ Queue that fired the survey

+ Date and Time

+ Caller id from original customer call

+ Asterisk call id (To identify call recording)

+ Question 1 result (Numeric 1 to 5)

+ Question 2 result (Numeric 1 to 5)

Average results for each of the questions should be displayed on a web page, by asking for Survey number.

Results should contain:

Survey number and name

Agent #

Average Result for Question 1 for Agent #

Average Result for Question 2 for Agent #

Overall Average Result for Question 1 for all agents

Overall Average Result for Question 2 for all agents

Expected delivery time 7-14 days.

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