Phone Support Agent - Italian/German/Dutch Speaker

As a Phone Support Agent you will be working from home, calling potential online study respondents. Job description: * call potential online study respondents to obtain their contact details (email, fax or alternate tel) or to follow up on their participation * entry of all obtained information and phone reactions * interact with market research team for briefing and feedback * calls must be made between 9am to 6pm from Monday to Friday depending on the country-assigned time zone, e.g. Europe, Asia, Australia, Africa or America * payment will be 4 USD/HR * to work 4 hours per day (max 20 hours per week) * payments is processed once, monthly Qualifications: * call center or phone support experience * fluent English and Italian/German/Dutch speaker * ability to speak in other languages (e.g. Spanish, French, Portuguese, Japanese) is a PLUS but not necessary * experience in market research, marketing, lead generation or data base administration * excellent techniques and abilities to obtain required information on the phone * ability to apply appropriate actions to effectively control a telephone call * ability to use the most appropriate way to communicate with different behavior types on the telephone * use questioning and listening skills that support effective telephone communication * understand the impact of attitude in handling calls professionally * outstanding communication skills, persuasiveness, adaptability, initiative, judgement, voice skills, tenaciousness, resilience, negotiation skills, work under pressure, high energy level, data entry skills * have computer, microphone, headphones and an internet connection at home