Customer Support Representative with German

International company, specialized in the BPO sector in Bulgaria is looking for German speakers to be a part of its customer care team. Responsibilities: - Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers. - Validate customer service entitlements. - Provide Hardware and Software Telephone support with a goal to meet set targets consistently. - Assume responsibility and ownership for all relevant customer queries. - Escalate calls that cannot be resolved locally, as appropriate. - Obtain accurate customer details and amend call-handling system when applicable. - Positively manage internal relationships - Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities. - Use and improve Knowledge Bases through feedback . - Ensure through team work that all Service Level Agreements (SLAs) are met consistently. Requirements: - Computer and Keyboard Skills - Good analytical skills and technical knowledge - Excellent customer handling skills - Experience in a multinational environment would be appreciated - Native or fluent level in German - Working level of English