Dear Hiring Manager,
I am very interested in this eCommerce Customer Service Associate position. I have been working remotely as a Customer Support Representative for more than 6 years at a Canada based ISP Company. I help customers over phone, email and live chat to solve their internet, home phone, iptv and billing issues. Providing customers with product information, processing orders, resolving support tickets, instructing new customers on how to use services, entering and updating customers information, generating and sending invoices, charging customers monthly bill, collecting dues, processing all cancellation requests, doing other related tasks are also my duties here. So, I have much experience in customer service. I am strongest at customer service, helping people with great passion, working independently, and efficiently with a good work ethic. I would be a good fit for this position because:
I have over 6 years experience in customer support.
I am very fluent in spoken and written English.
I can commit to the working hours.
I am looking for a long term job.
I am very patient and empathetic while supporting customers.
I am a fast learner with positive learning attitude . So, I will be able to learn Shopify, Front, Chatra, Salesforce, and Aircall in short time.
I am self-sufficient; detail-oriented; organized; resourceful and can work with minimal supervision.
So, I hope you will consider me for this position reviewing my skills and experiences.
Regards,
Sumon