Greetings,
I am Maja, a freelance customer support expert based in Slovenia, Europe.
I have over 5 years of customer service and technical support experience (including online, over the phone and in person). I have experience using different customer service software (Zendesk, Freshdesk, 1ShoppingCart, etc.). I have previously been assigned to different tasks, ranging from live chat support, email support, to phone calls and ticket support.
I am also proficient in using Microsoft Word, Excel, Powerpoint and the Microsoft Outlook online office suite.
I would describe myself as professional, kind, energetic but also meticulous and thorough. I am good at multi-tasking and managing multiple events. I learn quickly and am able to put the learned skills to use instantly.
You will find my CV attached to this cover letter. I look forward to hearing from you!
Kind regards,
Maja Volk