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Need An Inexpensive Call Center Solution

Hello Bidders;

I am looking for software you have already developed that can be modified for our needs, as needed.

We have a Virtual Call Center but are unhappy with our current system. Our primary focus is Outbound calling but do some Inbound calling, as well. Our agents all work from home mostly from Canada and the USA. However, we do have some overseas callers. Our Outbound calling is primarily to USA and Canada. Although sometimes we do International calling too.

What I would like to have is this:

To use an SIP phone based system, that is not going to have trouble with Firewalls, etc and/or the ability for my callers to use their home phones for making the calls - maybe even using a system call back service. Need the calls to be recorded to a site where we can download the files, preferably able to sort these by caller name, campaign name and date. As well, ability to download these recorded files BOTH one by one or by a group. The system needs to have an autodial function for outbound calling, which we would be able to set the line ratio - example 4 lines to 1 - Thus maximizing calls per hour. Scaleable from as little as 5 agents up to 50 agents. Not interested in per seat costs and ABSOLUTELY NO VICIDIAL!!!!!! We would like the ability to listen in on a live conversation and maybe even "whisper" to the reps while on the line to help them out. We like the ability to do a Live Call Transfer not just on an Inbound Call, but also if we make an Outbound call. If we make an Outbound Call, we should be able to transfer the call to another outside caller. It would be better, if we could hand off the transfer vs a blind transfer.

We need to set up customized reports - example: a Call Report - showing the attempt number and results, a summary of amount calls, and what happened, a Rep breakdown report and a Lead report showing appointments and leads made etc. When doing an outbound call or receiving an inbound call, a "phone script" would pop up for the agent to use, with areas to answer questions, we could input into each campaign. The lead and call reports would need to contain this information.

Need the ability to upload AND pull off databases that we have uploaded for campaigns (updated), as well as the ability to edit things ( appts , databases, dispositons etc) from the managers area. Need some ability to set up appointments with an online calendar, like yahoo or google.

We would like to use the system to use the dialer for manual dialing as well, without the autodialer, as needed. It would be important that these calls are STILL Recorded.

Would be nice to have ability to message callers via some sort of internal IM on the system, both individually and as a group. Would like to be able to set up email templates to email on our client's behalves.

As you see with the requirements above, there needs to be a Managers/Administrators area which can do all and Rep areas to log into to simply do the work.

We are open to using your long distance if A) call quality is good and B) costs are reasonable....However, we have a couple of Long Distance providers that could be utilized. Those rates are $0.015 per minute and have quality. It's important there are no restrictions on the number of concurrent calls we can make at a time. Preference would go to something like 10,000 unlimited minutes, then X after. For this hosted solution, we need a break down of initial and monthly costs.

I would also like a separate quote on adding a Fax component. The faxes could be received by the agents and ability for the agents to send faxes as need over the system.

We also need to know what time frame this would take to do this job? Any other things I need to be aware of?

Habilidades: .NET, ASP, SQL

Ver mais: phone answerings, vicidial customezation, inexpensive call center, classic asp programmer needed, need call center, yahoo work from home, x rates, work online from home international, work from home yahoo, work from home reps, work from home phones, work from home on line, work from home no phone needed, work from home net, work from home leads, work from home job leads, work from home in usa, work from home inbound call center, work from home inbound, work from home canada, work from home call center rep, work from home call center job, work from home call center agent, Work from home call center , work from home agents call center

Acerca do Empregador:
( 2 comentários ) Vancouver, Canada

ID do Projeto: #457680

13 freelancers estão ofertando em média $1180 para este trabalho

PrasadSolutions

Hello please have a look on the pmb for more [url removed, login to view]

$1500 USD in 35 dias
(20 Comentários)
5.9
jarcinfotech

HI... We offer you best of IT services merged with latest technology in the lowest possible price range for website designing & development. Please check your PMB for more details.

$1450 USD in 33 dias
(1 Comentário)
4.7
websitesserve

Hi, Greetings! We are one of the best web design and development companies in [url removed, login to view] are a compact and dynamic team of multi skilled professionals working with an average of 5 years of experience. I am very co Mais

$1440 USD in 25 dias
(1 Comentário)
2.6
sainyam2003

Hi, Myself Om.T from MindWork Solutions. We have 4-5 years experience in web technologies like ASP.NET. DNN, PHP,MYSQL. We believe in customer satisfaction and long relationship. Some of our past work: http://ww Mais

$1400 USD in 60 dias
(0 Comentários)
0.0
mrcool18t

Hi, Please check PMB for details. I have vast experience in CRM domain.

$1500 USD in 50 dias
(0 Comentários)
0.0
dwshaw

Hello from Dynamic Widespread Solutions. We are based in Phoenix Arizona the telemarketing capital of America.. Our sip auto dialer system includes the following: 1. Unlimited minutes nationwide or international. Mais

$750 USD em 1 dia
(0 Comentários)
0.0
johnsupakin

Hi, Experience in VOIP solution. Please see PMB for details Regards, John

$1500 USD in 30 dias
(1 Comentário)
0.0
cyrustel

I can help you with this and provide long term support.

$1500 USD in 45 dias
(0 Comentários)
0.0
fabsolutions

Dear Sir / Madam, This is in reference your requirements posted in the elance.com. Based on the requirements posted , we would like to take this opportunity to submit our proposal for a need of an Inexpensive cal Mais

$800 USD in 12 dias
(0 Comentários)
0.0
kst3

Dear Sir, please look PMB for details. Regards, Stanislav

$1200 USD in 35 dias
(0 Comentários)
0.0
rohitneema

Hi, This is Rohit from [url removed, login to view] very exprience team in dot net,php and sql and we have just completed similar types of work. which u rquired we can also send you some demo link, so that you can see our perf Mais

$800 USD in 25 dias
(0 Comentários)
0.0
denny1671

Hello we already have predictive dialers and auto dialer solutions that can meet your needs. Please see PM

$750 USD in 5 dias
(0 Comentários)
0.0
hire4asterisk

Hi,i am an asterisk expert.....please check PM for more details.......Thanks

$750 USD in 5 dias
(0 Comentários)
0.0