KIMBERLY "KANOE" HAYDEN
(808) 822-1043
OBJECTIVE
To pursue a career which would allow me to develop my skills
Through a challenging work environment.
MANAGEMENT & ORGANIZATIONAL SKILLS
* Established goals; evaluated staff performance and ability to achieve these goals.
* Hired, trained and motivated sales representatives and front office associates.
* Created task analysis and course objectives for these trainees.
* Maintained inventory control, merchandising, cash management, shipping/receiving,
opening and closing procedures.
* Assisted management with the design, development and training of daily procedures in a
new and uncharted "At Your Service" Tele Service Department.
CUSTOMER SERVICE, PUBLIC RELATIONS & SALES
* Plan and conduct public relations programs designed to create and maintain favorable
public image for employer and client.
* Demonstrated quick, accurate and decisive results of customer issues and concerns.
* Prepared speeches and conducted presentations with poise and confidence while speaking
in front of large groups of people.
* Nearly fifteen years' of successful Customer Service experience.
* Proven ability to exceed sales expectations or quotas.
* Competent in dealing with difficult customer situations in a professional and courteous
manner resulting in overall guest satisfaction.
ADMINISTRATION & ACCOUNTING
* Assisted management with projections and spreadsheets using Microsoft word and Excel
applications.
* Maintained accuracy and speed while balancing daily cash transactions
* Recorded and tracked employee commissions and bonuses.
* Organized information for budget and delivered to management, within deadline.
* Responsible for scheduling associates floor and phone time, while providing staff efficiency
according to business demands.
INDIVIDUAL FITNESS & GROUP EXERCISE
* Organized Senior group Heart rate checks Before, during and after aerobic exercise.
* Practiced individual guidance in joint loosening, stretching, strength training and muscle
Toning.
* Leadership abilities to instruct, demonstrate and explain modifications to group fitness
Classes including but not limited to Hi - Low Aerobics, Cardio Kickboxing, Boot Camp,
Low impact Aerobics, Body Sculpting, Senior Fitness, Interval Power and stretching.
EMPLOYMENT HISTORY
Telemarketer, Varies Clients 2009-Present
Shell Vacations Club, Vacation Counselor 2008-2010
Certified Fitness Instructor, Kauai Athletic Club 2005 - 2008
Telemarketer, West At home Agent & Shop NBC 2002-2008
Front Office Supervisor, Kauai Marriott Resort & Beach Club 2001-2005
Front Office Associate, Kauai Marriott Resort & Beach Club 2000 - 2001
Bank Teller, Kauai Community Federal Credit Union 1999 - 2000
Store Manager, Royal Hawaiian Heritage Jewelry 1994 - 1999
Professional Entertainer, Smith's Tropical Paradise 1988 - 2000