Contact direct to DIA/NSA/NSC

Coordinated and implemented Salesforce for our Sales Team. Summary • Successful at building strong professional relationships. • Dedicated to providing excellent customer service and making operational and procedural improvements. • Results-oriented with diverse background in management and customer service. • Innovative Customer Service Team Manager who effectively executed process changes to improve operational efficiency. • Managed large and complex projects while maintaining high team morale and energy. • Skilled mentor and mediator who exceled at bringing out the best in team members. Highlights • Client relations specialist • Conflict resolution techniques • Team management • Focused on customer satisfaction • Skilled multi-tasker • Training and development • Talent development • Deadline-oriented Accomplishments • Managed to expand responsibilities on current role, to be handling up to 5 accounts, handling different activities on each one. • Reduced annual operating costs by $15,000 by implementing Six Sigma principles. • Ranked as a top performer, averaging 20% over KPI's required each month. • Initiated Customer Support Operations for the Mobile Segment of our Clients, on French, Italian, German, Spanish and Portuguese, resulting in 15 new Front Line Team Members being hired. • Promoted to Team Manager in less than 1 year. • Served as key contributing member to Leadership team.