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Consumer Complaint Web Site

$250-750 USD

Fechado
Publicado há mais de 14 anos

$250-750 USD

Pago na entrega
Consumer Complaint Web Site INFORMATION This web site will be a database of personal, first-hand, consumer experiences with products and services. This information is collected from web site visitors, and published to the web site for the primary benefit of consumers to learn from the personal experiences of other consumers. This web site will • help consumers make better-informed purchase decisions. • help consumers help themselves get better customer service from product manufacturers and service providers. • help businesses provide better service to consumers, and helps businesses improve products and services. A) NAVIGATION Web site navigation framework will be like below; 1. Main Page 2. Member Login a. Member Login (Consumer) b. Company Login c. Become a Member i. For Consumer ii. For Company 3. Search 4. Post a Complaint 5. Read Complaints a. Sort by date b. Sort by company c. Sort by category 6. Best Companies a. Company ratings b. Category leaders 7. About Us a. About Us b. Message from president c. Vision d. Mission e. Values 8. Press 9. Contact a. Phone b. Fax c. E-mail d. Address B) BECOME A MEMBER 1. Consumer Membership a. Member Name b. Password c. Password Confirmation d. Security Number (in order to prevent bot membership) e. Consumer Name f. Consumer Surname g. E-mail h. Cell Phone i. Work Phone (optional) j. Home Phone (optional) k. Secret Questions (Combo Box) l. Secret Question Answer m. Birth Date (Only Month & Year) n. Sex o. Country p. City q. Education r. Occupation 2. Company Membership a. Company Name b. Address c. Phone d. Fax e. Web Site f. Company E-mail g. Contact Person #1 Name h. Contact Person #1 Surname i. Contact Person #1 E-mail j. Contact Person #1 Phone k. Contact Person #1 Fax l. Contact Person #1 User Name (Determined by web site moderator) m. Contact Person #1 Password (Determined by web site moderator) n. Contact Person #2 Name o. Contact Person #2 Surname p. Contact Person #2 E-mail q. Contact Person #2 Phone r. Contact Person #2 Fax s. Contact Person #2 User Name (Determined by web site moderator) t. Contact Person #2 Password (Determined by web site moderator) C) POSTING A COMPLAINT AND COMPANY REPLY 1. If a consumer would like to post a complaint than user must go to Post a Complaint page. 2. If consumer is already a member and has login to system than he can directly go to the Post a Complaint page. 3. If consumer is already a member however he did not login than he should go to the login page first. After successful login he can go to the Post a Complaint page. 4. If consumer is not a member than he must go membership page. 5. Only a member can post a complaint. 6. When a consumer in the Post a Complaint page, consumer writes company information into the “Company Name” section. System should display suggested Company Names when consumer typing. 7. Consumer can directly enter Company Name if he does not find any related company name into the database. 8. Consumer gives a topic in his complaint. (For example: Vulnerability in the ActiveX Control for the Snapshot Viewer) 9. Consumer writes his complaint’s details. 10. Consumer post his complaint by pressing the post (or send) button. 11. System will send an automated e-mail to consumer. This e-mail confirms that web site received his complaint. 12. All complaints should be approved by web site moderator first. 13. Web site moderator makes necessary corrections on complaints. (For example bad words, spelling mistakes, etc.) 14. If a complaint is linked with a company which is in web site database than web site moderator chooses its name from this database. It is necessary if consumer misspell company name. (Mercedes vs. Mersedes or Microsoft Firm vs. Microsoft Corporation) 15. If there is a new company than web site moderator will create a new entry in web site database. 16. Web site moderator will inform the new company about complaint. 17. Web site moderator will complete necessary information in database (contact person phone, fax, e-mail, etc.) 18. If company would like to become a member than web site moderator will inform company user name and password to company. 19. Company will post a reply to their complaint. 20. Web site moderator will review the company’s reply and make necessary corrections. 21. If company reply is OK than begin to broadcast in web site. 22. If a company is trusted company than web site moderator can choose not to review this company’s reply anymore. 23. When there is a reply to a complaint than consumer will be informed with an e-mail. 24. There will be a link in this mail requested to rate company reply. 25. Consumer will login in the system and will rate company reply between 1 and 5. (5 is better 1 is worse) 26. Consumer should add his comments together with his rating. 27. If a company does not post a reply to a complaint than this complaint rated as 1. 28. If a company replies to a complaint than this complaint rated as 5 until customer’s rating. 29. If a company is a member company than company has 1 week period for complaint handling. Complaints are not rated during this period. 30. If consumer will not rate a company’s reply than this complaint’s rating will stay as 5. 31. Consumer cannot change its rating. 32. If there is no reply to a consumer posting than system will send an e-mail to consumer and company. 33. If a company is not a member than all complaints rated as 1 and there will be no 1 week complaint handling period. D) READING OF A COMPLAINT 1. Everybody can read a complaint. (It is not necessary to become a member, however members will have some advantages like instant messaging, send messages to other members, complaint follow up, etc.) 2. Readers can read complaints under 3 categories. a. Sort by date b. Sort by company c. Sort by category 3. Members can send messages to other members. This messaging will be between only these two members 4. Members can make instant messaging with other members. (Like faceook chat) 5. Members can post their comments to other complaints. All comments must be approved by web site moderator. 6. Members can follow complaints. (Like Bookmark) 7. If a member has a complaint in his follow list and if there is an update on this complaint, than system will automatically send an e-mail to member to inform this update. (For example company can post a reply to a complaint) 8. There should be a button to share a complaint in facebook. It is not necessary to become a member to do this. E) TOP BRAND LEAUGE 1. When a member rates a company reply to his complaint, system will automatically calculates average company score. (Please pay attention that web site moderator should approve rating and rating reason first) 2. There will be a Top Brand League with member ratings. 3. Everybody can see Top Brand League. Top Brand League will be like Financial Times business school rankings. Please review below link. [login to view URL] 4. Top Brand League will show following information; a. General View: Sort by average score for all companies. b. System calculates last 25 complaints rating. c. If a company is a member than this company will have 1 week period to evaluate a complaint. During this period system do NOT add this complaint into the calculations. d. When you click on company name in to the Top Brand League, there will be a report screen pop up and shows detailed company statistics. Readers can change sorting just like Financial Times web site. If a reader wants to sort the percentage of reply than he just need to click on percentage. [login to view URL] e. Readers can easily navigate categories in the Top Brand League. For example when a reader wants to see Automotive section he just use a combo box and choose automotive. This is first categoty. f. After choosing first category list shows all automotive producers. g. Readers can choose second category also. For example SUV, or Cabriolet, or Sedan. h. There will be max 2 categories. i. First Category: Automotive >>> Second Category: SUV or ii. First Category: White Goods >>> Second Category: Refrigerator i. Top Brand League Properties: i. Average Rating ii. Number of complaints iii. Solved complaints iv. Percentage (Please pay attention that if a company is a member than this company will have 1 week evaluation period which means system do not calculate percentages of last 1 week complaints) F) MEMBER MAIN PAGE Members can do following in their member main page. a. See his all complaints. b. See replies on his complaints c. Rate replies (Cannot change if submit a rating) d. Add companies into his following list e. Add certain categories into his following list f. Read and reply messages g. Send messages to other members h. Chat with other members (like Facebook chat) i. Can receive monthly reports (general, or company specific) G) COMPANY MAIN PAGE If a company is a member than they can do following; a. See complaints to their company b. See contact information of consumers who send these complaints c. Post a reply to these complaints d. See ratings of these complaints e. See when the membership begin and when it is going to end f. System will automatically inform and send an e-mail to company when there is 1 month, 1 week and 1 day prior to membership expiration date. g. System will automatically freeze membership. Moderator can unlock it. H) BANNER MANAGEMENT There should be banner areas for advertisement purpose in the web site. So there should be banner management module for web site moderator and company I) SURVEYS We are planning to make surveys in the web site. So there should be necessary survey infrastructure in the web site. Everybody can participate in the surveys. It is not necessary to become a member J) OTHER INFORMATION There should be some pages for other information like contact, about us, consumer rights, etc. This information will be just plain writing. K) SOME KEY SYSTEM PROPERTIES 1. Web site moderator can add or delete categories. 2. Web site should be free from defects 3. Web site should meet OWASP security project. (**Open Web Application Security Project [login to view URL]) 4. Search Engine Optimization is mandatory 5. Web site should optimize for all web browsers. 6. Design should be made with W3C standards (XHTML & CSS tools) (W3C: World Wide Web Consortium. [login to view URL]) ----- END ----
ID do Projeto: 551860

Sobre o projeto

27 propostas
Projeto remoto
Ativo há 14 anos

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27 freelancers estão ofertando em média $676 USD for esse trabalho
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Please refer PMB also. We are ready to start and deliver a satisfactory output well within the time schedule. Escrow needed.
$750 USD em 24 dias
4,9 (80 avaliações)
6,6
6,6
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Hi, please check PMB to know more about our technical expertise and capabilities. Regards
$1.800 USD em 40 dias
4,8 (16 avaliações)
6,5
6,5
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Hi, pls check the pm for more details. thanks
$700 USD em 20 dias
4,9 (18 avaliações)
5,6
5,6
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Hello, We can complete this project same as per your requirements. DO VISIT OUR WEBSITE RIDHISOLUTIONS AND TAKE AN IDEA OF OUR WORK QUALITY Regards, Sahil
$750 USD em 21 dias
5,0 (2 avaliações)
4,5
4,5
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Lets start
$699 USD em 11 dias
4,8 (12 avaliações)
4,5
4,5
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Well known project type for me
$600 USD em 15 dias
5,0 (4 avaliações)
3,9
3,9
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Hi! I am experienced in xhtml, css, php, xml , seo and mysql. The project may take 20 - 30 days. I will also pay you for every deadline I exceed. I am also ready for long time partnerships if wanted. I will be do all work in an orderly manner and use a project management tool that you can excess so you can view the work that I am doing. And I will also use a subversion system which you can excess. These two will be paid by me. I can also help train your suppor team and provide live chat for your site. I will provide you a url where you can excess the site to see progress and make comments.
$400 USD em 20 dias
0,0 (0 avaliações)
0,0
0,0
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Please check pm
$250 USD em 10 dias
0,0 (0 avaliações)
0,0
0,0
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Get Ready to Start
$640 USD em 30 dias
0,0 (1 avaliação)
0,0
0,0
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Please check PM. Thank you.
$690 USD em 7 dias
0,0 (0 avaliações)
0,0
0,0
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I have years of experience in PHP and would love to take on this project!
$500 USD em 60 dias
0,0 (1 avaliação)
0,0
0,0
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******************************************************************.. YOUR SEARCH ENDS HERE .. ******************************************************************* GET IT DONE RIGHT THE FIRST TIME! Hello, I look forward to talking to you further and getting started. I've been working in Website Coding, Website Designing and Graphic Design for •••over 10 years now. After working as a •••top sales and marketing representative for Sears, I began to independently pursue my career. I have experience in do-it-yourself CMS, Logos with flare and flash design to name a few. I went to college for business and marketing so •••I know what it takes to sell. Please open a private message board for an in depth understanding of your requirements. Get it done professionally and get it done right! Thank you, DesignAllDay
$699 USD em 8 dias
0,0 (1 avaliação)
5,1
5,1
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I am goiong to send you more details in your PM Box.
$650 USD em 20 dias
0,0 (0 avaliações)
0,0
0,0
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Hello, Please see PM. Thanks, Manish Chander
$1.500 USD em 35 dias
0,0 (0 avaliações)
0,0
0,0
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Kindly give us the opportunity to provide you best results.
$600 USD em 30 dias
0,0 (0 avaliações)
0,0
0,0
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Hi, I am running a software company named "Akriti WebSolutions". In present we are overall 40 employees in New Delhi branch. We provide SEO,Website design and software development services. We have 15 SEO experts and 20 asp.net expert with experience of 2-5 years. We are commited to deliver work at time with quality. If you thing that we are suitable for your task than give a look at our company profile. -------------Past Experience---------------------------- 1: We have worked over a window based(.net)software for Itley client and we successfully delivered in last 3 months. 2: My 5 developers are working on one major web application (asp.net) for singapore location. 3: In present our 4 employees are dedicated for SEO and link building. --------------Work Delivery------------------------------ We can finish this application in asp.net within 20 days without any buggs and 6 months technical supports. ------- Thanks
$699 USD em 20 dias
0,0 (0 avaliações)
0,0
0,0
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Renu Tec, works towards achieving customer satisfaction. Our ability to deliver what we promise takes us closer to that milestone. Our project management experience helps us achieve a thorough understanding of the project before designing a suitable solution for our clients. Regards
$400 USD em 40 dias
0,0 (0 avaliações)
0,0
0,0
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We are from Softgen Technologies. We have highly skilled, professional developers to fulfil your requirement. Please check PMB. Waiting for reply. Thanks
$650 USD em 25 dias
0,0 (0 avaliações)
0,0
0,0
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we are a team of fulltime free lancers. We are engaged in development of php, mysql application, joomla development, ecommerce web sites, graphics designing, logo designing. We are having experience of more than 8 years in development field. We are very much capable of handling this project. We will make timely delivery.
$650 USD em 30 dias
0,0 (0 avaliações)
0,0
0,0
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Please check PMB. Regards, aeonlogiciel
$1.500 USD em 40 dias
0,0 (0 avaliações)
4,1
4,1

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Bandeira do(a) TURKEY
Atlanta, Turkey
5,0
2
Membro desde nov. 16, 2009

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