Asterisk VOIP Call Center

Encerrado Postado Dec 5, 2013 Pago na entrega
Encerrado Pago na entrega

Hello,

Please do not respond to this unless you have done something very similar and have read the requirements. :o) I am a developer so if you quote this at the high end then I will need an explanation of why.

I currently have elastix set up and working with the predictive dialer. My challenges are integrating a dumbed down crm (Basically a glorified contact manager with ability to add notes). I am open to building this on another dialer or something you have already developed from scratch. This product only needs to handle outbound calling. Here is the work flow at a high level.

1) Several Callers are using the Dialer at once from the same database of numbers.

2) A Caller answers and talks with the customer

a) Caller hangs up so they are marked to call back in 90 days

b) Caller agrees to appointment so caller assigns to an sales agent to follow up with

c) Customer gives a referral so caller needs to add to their own call list to follow up with

d) Customer says call back at later date so caller adds it to their calendar (customer must be flagged with this caller so another caller does not call them)

e) Customer already using services so flagged to call back in 90 days

f) Customer requests a package to be sent to review so caller assigns it sales agent

3) in all cases the caller must add a note with an automatic datetimestamp. On call backs, another new note can be added. No limit to number of notes.

4) When assigned to a sales agent, the sales agent will be sent an email of the notes and a text message. The text will just have the customer name, number and time they requested a meeting.

So overall, it is fairly straight forward I think. It is just a matter if we customize some open source like Elastix, vicidial, etc or if you already have a predictive dialer built that will be easier for you to customize.

Thanks,

Marsha

Asterisk PBX MySQL PHP Arquitetura de software VoIP

ID do Projeto: #5199848

Sobre o projeto

14 propostas Projeto remoto Ativo em Jan 11, 2014

14 freelancers estão ofertando em média $2637 nesse trabalho

zeke

Dear Customer! I am an expert PHP developer with over 6 years of experience and very interested to work on this project. Available to start immediately and finish as soon as possible. My bid is for fast professional s Mais

$2577 USD in 30 dias
(193 Comentários)
7.5
captek

Hi, Thanks for detail. We have earlier made various call center products and predictive dialer. Your request can be easily customized and fulfill using asterisk and we can have multiple server architecture based on cal Mais

$3157 USD in 22 dias
(23 Comentários)
7.1
eperfections

10+ years experience. 600+ projects completed successfully. I am very interested in this project. Ready to start ASAP.

$2299 USD in 30 dias
(258 Comentários)
7.3
webNapp

A proposal has not yet been provided

$2500 USD in 3 dias
(14 Comentários)
6.2
xuniltech

Highly experienced with setting up asterisk based call center solutions. Lets discuss all the features you require and finish it.

$2222 USD in 25 dias
(43 Comentários)
5.7
sisyphus2006

Good day, I can offer you a solution both timely and functional. I have been customizing Elastix for clients several several private installs requiring database and flow modifications, also the addition of custom SIP Mais

$2500 USD in 21 dias
(3 Comentários)
4.1
Anthonus

Hello Marha, I am a Canadian Technology developer exert with over 25 years. I am a VOIP/Asterisk expert since 1998. I am an expert in Electronics, Programming (C,C++,PHP,Assembly,Java, etc) and also GSM/VOIP/PSTN/S Mais

$2777 USD in 30 dias
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0.0